Education Support Specialist

MIRACORP INC•Fort Belvoir, VA

11d•$26 - $31•Onsite

About The Position

MIRACORP Inc. is seeking an Education Support Specialist to provide administrative, logistical, and technical support for training events, conferences, meetings, and other educational activities at Fort Belvoir, Virginia. The position supports department chairs, course managers, customer liaison officers, faculty, students, facility staff, and administrative staff, and assists with Mission Assistance activities, Customer Liaison Officer engagements, guest speakers and visitors, and virtual events. The specialist helps prepare and maintain learning spaces, coordinate course materials and equipment, communicate with students and faculty, maintain student and course records, and provide on-site and virtual assistance. The role also coordinates facilities issues and works with regional and local teams to support DAU engagements and reasonable accommodations for students with special needs. The position is temporary and full-time.

Requirements

Must be a U.S. citizen.
Bachelor’s degree or equivalent experience.
Must be willing to participate in a federal background investigation and drug test.
At least 3 years of experience training in person and online.
At least 3 years of experience using Microsoft 365.
Transparent communication skills, with superior written and oral communication.
Pragmatic team player willing to step in where needed, without being confined by a job description.
Excellent problem-solving skills.
Strong active listening skills.
Superior organizational skills.
Outstanding attention to detail.

Responsibilities

Coordinate with and support department chairs, course managers, customer liaison officers, faculty, students, facility staff, and administrative staff in support of training events and conferences.
Collect and maintain student demographic data.
Prepare and update rosters, statistical reports, and graphic presentations for faculty upon request.
Facilitate pre-course communication with students via email and Microsoft Teams.
Retrieve administrative information from Cornerstone on Demand (CSOD), Microsoft Teams, and/or DAU’s SharePoint repository for dissemination.
Prepare learning spaces by arranging computer and audiovisual requirements, supplies, and materials, and coordinate physical layouts to ensure a professional atmosphere.
Ensure classrooms are clean and neat.
Coordinate with faculty and staff to ensure learning materials are prepared, available, and distributed to participants for in-person events or according to the provided schedule or agenda.
Ensure commercial learning products are available for participants at in-person events and DAU publications are properly stored when not in use.
Provide students and faculty with ad hoc technical assistance and instruction on local audiovisual and computer equipment, IT system log-on procedures, protocol, local rules, and facilities maintenance.
Conduct end-of-course administrative closeout, including preparing MA certificates and final rosters and cleaning up learning spaces.
Coordinate required facilities maintenance issues for MAT classrooms and common areas, including audiovisual equipment, IT, HVAC, and cleanliness issues.
Support Mission Assistance efforts planned, coordinated, and/or executed by DAU faculty in the local area.
Coordinate Customer Liaison Officer activities supporting DAU engagement with acquisition organizations at Naval Station Norfolk, including making necessary prearrangements.
Coordinate logistics and support for guest speakers and visitors participating in classroom instruction, Mission Assistance efforts, or Customer Liaison Officer activities.
Coordinate with Regional Education Support Specialists on paperwork, rosters, and other administrative documents required during DAU classes and Mission Assistance engagements.
Assist regional and local teams in identifying and providing reasonable accommodations for students with special needs.
Provide virtual support for webinars and other virtual events, such as TED Talks.