Director Jobs

About The Position

Requirements

• Bachelor's or Master's degree in computer science, information systems, business technology, or a related field, or relevant experience in lieu of education.
• Minimum of 10 years of experience in application ownership, eCommerce platforms, application integration, solution delivery, or related enterprise technology roles.
• Minimum of 3 years of experience leading teams responsible for business applications, integrations, or platform delivery.
• Deep hands-on experience owning and administering Shopify in a complex business environment, including platform configuration, permissions, third-party applications, integrations, releases, and operational support.
• Demonstrated success translating business rules and requirements into reliable application solutions and leading those solutions through implementation and adoption.
• Proven experience evaluating, selecting, implementing, and managing off-the-shelf applications and external technology vendors.
• Experience integrating Shopify or a comparable eCommerce platform with ERP, CRM, marketing automation, payment, fulfillment, analytics, or other enterprise systems.
• Strong working knowledge of APIs, iPaaS, data flows, identity and access, testing, release management, security, and application support sufficient to lead solution decisions and delivery.
• Sound judgment in determining when a requirement should be met through configuration or an existing application and when custom development is warranted.
• Ability to lead cross-functional work, manage competing priorities, and communicate effectively with executives, business stakeholders, technical teams, and vendors.
• Strong ownership, problem-solving, negotiation, documentation, and decision-making skills.

Nice To Haves

• Experience with Microsoft Dynamics 365 Business Central or another enterprise ERP platform.
• Experience with Azure integration services or an enterprise integration platform as a service (iPaaS).
• Experience supporting global, multi-market, or direct-selling eCommerce operations.
• Technical fluency in APIs, data mapping, data modeling, and software delivery practices sufficient to work effectively with the Software Development team.
• Practical experience using AI-assisted tools to improve application delivery and operations.
• Shopify Partner, Shopify Developer, or Shopify Plus Certification.

Responsibilities

• Serve as the lead owner for Shopify and its connected application ecosystem, with accountability for the application roadmap, configuration, integrations, reliability, lifecycle, and business outcomes.
• Work directly with business leaders and subject-matter experts to understand, clarify, and prioritize business rules, workflows, and requirements.
• Take primary responsibility for delivering business requirements through native platform capabilities, configuration, and proven off-the-shelf applications.
• Research, evaluate, select, configure, and integrate third-party applications and services, considering business fit, security, compatibility, scalability, supportability, vendor strength, and total cost.
• When a requirement cannot be met effectively through configuration or an off-the-shelf solution, define the business need, scope, integration points, and acceptance criteria; engage the Software Development team; and remain accountable for the completed application outcome.
• Own application integration architecture and data flows between Shopify and supporting systems, including ERP, CRM, marketing automation, payment, fulfillment, analytics, and other SaaS platforms.
• Maintain a clear division of responsibilities in which Marketing operates site content, merchandising, and campaigns, while IT owns platform configuration, integrations, access, releases, and technical capabilities.
• Establish and maintain application governance, documentation, access controls, release practices, change management, and support processes for business-critical platforms.
• Monitor application health, integration reliability, vendor performance, licensing, incidents, and risks; lead resolution and continuous improvement.
• Manage the application portfolio and delivery backlog, balancing business value, urgency, risk, cost, and long-term maintainability.
• Lead and develop team members and coordinate work across business units, technology teams, vendors, and global stakeholders.
• Communicate priorities, decisions, status, risks, and trade-offs clearly to business and technical stakeholders.
• Stay current on the Shopify ecosystem, application-integration practices, and practical uses of AI-assisted tools that improve configuration, analysis, documentation, testing, and operational efficiency.

Benefits

• medical, dental, and vision insurance
• paid time off
• paid holidays
• participation in the company's 401(k) plan