Medical Customer Engagement – Omnichannel Manager

ZS • Philadelphia, PA

21h • Hybrid

About The Position

ZS is a management consulting and technology firm focused on improving life and how we live it. We transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. The Insights & Analytics group partners with clients to design and deliver solutions to help them tackle a broad range of business challenges. The Medical Customer Engagement / Omnichannel Manager will oversee end-to-end client programs spanning medical engagement strategy, technology, analytics, and implementation. This leader will shape and advance our Medical Customer Engagement/Omnichannel solutions in partnership with firm and practice leadership, manage a portfolio of medical engagement initiatives, cultivate strategic client relationships, and drive growth across existing and new accounts.

Requirements

• MBA from a top university strongly preferred, with a record of strong academic performance.
• Approximately 10+ years of prior management consulting experience, preferably in the healthcare/pharmaceutical industry
• Experience selling, leading, and managing large-scale capability programs and solutions
• Proven ability to partner with senior leaders and managers to unlock high-impact initiatives and products.
• Understanding of Medical Affairs and experience supporting Medical Affairs services and solutions.
• Expertise in solution and/or product development, enabling meaningful contribution to product strategy.
• Experience leading large cross-functional teams (consultants, developers, data scientists, etc.).
• Demonstrated success in revenue growth within existing clients and developing new senior-level relationships across life sciences.
• Strong capability in shaping omnichannel/customer engagement strategy, implementation roadmaps, and operating models.
• Ability to support transformation programs spanning business strategy, analytics/AI, and digital technologies.
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

Responsibilities

• Manage multiple client engagements with significant direct client interaction, ensuring high-quality delivery across concurrent projects.
• Serve as a key leader in the Medical Customer Engagement & Omnichannel sub-space at the intersection of Digital Customer Experience and Medical & Evidence.
• Shape and evolve Medical Engagement/Omnichannel products by collaborating with ZS’s Products and Platforms business unit and driving AI/GenAI-enabled innovation.
• Lead large-scale medical engagement programs across pharma—including business development, demand management, sales, and delivery—while partnering with senior leaders and collaborating with other managers.
• Provide strategic thought leadership by deeply understanding client challenges and bringing the breadth of ZS expertise to address them.
• Lead implementation and enablement of ZS platform solutions and custom-developed capabilities, integrating with client systems while commercializing innovative offerings (e.g., RWD solutions, segmentation, orchestration engines, content and channel integrations).
• Coach and mentor teams while coordinating with global counterparts on joint selling and large program delivery.
• Build and manage strong client relationships, introduce new ideas on medical engagement technologies and continuous improvement, and serve as a trusted advisor.
• Identify and pursue new opportunities across Medical Customer Engagement/Omnichannel, prepare compelling proposals and presentations, and update senior leaders on progress.
• Track evolving medical digital and domain trends to develop ZS points of view and drive innovative client solutions.
• Act as the single point of contact and advisor for clients, aligning business needs with solutions and services.

Benefits

• Comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development.
• Robust skills‑building programs
• Multiple career progression paths
• Internal mobility
• Deeply collaborative culture

What This Job Offers

• Job Type: Full-time
• Career Level: Manager