Director Of Loss Prevention Jobs

About The Position

Requirements

• At least four years of Loss Prevention or Security Management experience in a hotel or related industry.
• Proven leadership skills, including the ability to delegate, train, develop, and motivate staff effectively.
• First Aid and CPR certification, or willingness to receive the training.
• Conversant with OSHA guidelines and workplace safety standards.
• Experience preventing loss, reporting incidents, and interacting with high-profile clientele.
• Strong verbal and written communication skills, including the ability to prepare incident reports and participate in investigations.
• Ability to communicate clearly and pleasantly in English with guests, management, and coworkers, in person and via email, telephone, and two-way radio.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to prioritize, organize, and follow up on guest requests and needs in a fast-paced environment.
• Excellent customer service, service recovery, and problem-solving skills.
• Proficiency with computer applications including Microsoft Word, PowerPoint, Excel, and Outlook.
• Ability to reach various areas of the hotel rapidly when necessary.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive matters.
• Ability to maintain a professional business appearance, attitude, and performance.
• Flexible schedule and willingness to work evening shifts, weekends, and holidays.
• Ability to work indoors and outdoors in extreme temperatures, including supervising pool activity as assigned.

Nice To Haves

• Director-level experience.
• College degree.

Responsibilities

• Monitor and drive compliance with Omni Hotels & Resorts Life Safety Programs, training, and standard operating procedures.
• Plan, evaluate, organize, recruit, train, and direct the Loss Prevention Agents, Supervisor, and Manager.
• Review Loss Prevention Agent reports for accuracy and timely submission.
• Report observed hotel property deficiencies and safety hazards, and ensure follow-up communication and documentation to resolve them.
• Ensure thorough investigations of incidents involving guests and associates, including losses, thefts, and accidents.
• Maintain surveillance procedures throughout the property and monitor activity in the lobby, restaurants, restrooms, parking areas, bars, and back-of-house areas.
• Maintain all phases of the key control program and thoroughly investigate and report discrepancies to the Director of Rooms.
• Maintain hotel service levels and assist as needed; represent the hotel in resolving guest problems and concerns.
• Document guest situations and communicate them to appropriate department personnel.
• Administer corrective action with associates when necessary.
• Keep security equipment, including uniforms, push-to-talk radios, and cameras, in good working condition.
• Set priorities for the Loss Prevention team and provide feedback to support performance.
• Conduct monthly department meetings and ongoing Security department training.
• Periodically inspect the building exterior.
• Maintain continual communication with the Executive Committee.
• Conduct annual and new-hire OSHA training.
• Conduct monthly Safety Committee meetings and follow up on issues.
• Coordinate associate locker inspections and bag checks.
• Monitor First Aid Kits throughout the hotel.
• Complete Moments of Service Checklists monthly and distribute the Daily Hotel Incident/Accident Log to the Executive Committee.
• Conduct semi-annual hotel fire drills and ensure monthly fire extinguisher inspections.
• Understand and apply emergency procedures.