Assistant Director of Loss Prevention

Omni Hotels & Spas•Boston, MA

17d

About The Position

The Assistant Director of Loss Prevention assists in directing and administering safety operations to maintain a safe and secure environment for guests, associates, and property, and to ensure guest and associate situations are resolved promptly. The role represents the hotel in resolving guest problems and concerns, investigates incidents, maintains property surveillance, and supports emergency preparedness and response. The position is based in a creative, performance-driven hotel environment. The salary range is $70,000–$80,000 per year.

Requirements

At least 5 years of security experience.
Previous hotel or lodging experience.
Red Cross and First Aid certification.
ServSafe Alcohol certification.
Ability to work nights, weekends, holidays, and a variety of shifts.
Ability to work in a fast-paced environment and handle multiple priorities.
Ability to lift moderate to heavy weight.
Ability to stand and walk for an entire shift.

Responsibilities

Represent the hotel in resolving guest problems and concerns, including handling complaints, settling disputes, resolving grievances and conflicts, and negotiating with others.
Document guest situations thoroughly and communicate them to the appropriate department personnel.
Conduct thorough investigations of incidents involving guests or associates, including losses, thefts, and accidents.
Maintain surveillance procedures throughout the property.
Establish crisis management and contingency plans.
Ensure hotel service levels are maintained and provide assistance when necessary.
Respond swiftly and effectively to emergencies and safety situations.
Maintain a safe working and guest environment to reduce the risk of injury or accident.
Conduct extinguisher, CPR, and monthly OSHA training classes.
Provide ongoing training for the Security department.
Attend required department trainings and meetings.
Perform other duties required by management.