Director of Loss Prevention

Omni Hotels & Resorts•Atlanta, GA

About The Position

Omni Hotel & Resorts is seeking an experienced Director of Loss Prevention for the Omni Hotel at The Battery Atlanta. This role oversees the daily operations of the Loss Prevention Department and directs the protection of hotel guests, associates, and property. The Director leads and develops the Loss Prevention team, supports compliance with life-safety programs and standard operating procedures, investigates incidents, and coordinates safety and security activities across the hotel.

Requirements

At least four years of Loss Prevention or Security Management experience in a hotel or related industry.
Proven leadership skills and the ability to delegate, train, develop, and motivate staff.
First Aid and CPR certification, or willingness to receive the training.
Familiarity with OSHA guidelines and workplace safety standards.
Experience preventing loss, reporting incidents, and interacting with high-profile clientele.
Strong verbal and written communication skills, including the ability to complete incident reports and participate in investigations.
Ability to communicate clearly and pleasantly in English with guests, management, and coworkers, including by email, telephone, and two-way radio.
Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
Ability to prioritize, organize, and follow up on guest requests in a fast-paced environment.
Excellent customer service, service recovery, and problem-solving skills.
Proficient computer skills, including Microsoft Word, PowerPoint, Excel, and Outlook.
Ability to reach various areas of the hotel rapidly when necessary.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive matters.
Ability to maintain a professional business appearance, attitude, and performance.
Flexible schedule and willingness to work evening shifts, weekends, and holidays.
Ability to work indoors and outdoors in extreme temperatures and assist with supervision of pool activity as assigned.

Nice To Haves

Director-level experience.
College degree.

Responsibilities

Monitor and promote compliance with Omni Hotels & Resorts’ Life Safety Programs, training, and standard operating procedure directives.
Plan, organize, recruit, train, and direct Loss Prevention Agents, the Supervisor, and the Manager.
Review Loss Prevention Agent reports for accuracy and timely submission.
Report observed hotel property deficiencies and safety hazards, and follow up to ensure they are resolved.
Ensure thorough investigations of incidents involving guests and associates, including losses, thefts, and accidents.
Maintain surveillance procedures throughout the property and monitor activity in the lobby, restaurant, restrooms, parking area, bars, and back-of-house areas.
Maintain the key control program, investigate discrepancies, and report them to the Director of Rooms.
Help maintain hotel service levels and act as a hotel representative when resolving guest problems and concerns.
Document guest situations and communicate them to appropriate department personnel.
Administer corrective action to associates when necessary.
Ensure security equipment, including uniforms, push-to-talk radios, and cameras, is kept in good working condition.
Set team priorities and provide feedback to improve performance.
Conduct monthly department meetings and monthly Safety Committee meetings, and follow up on issues.
Inspect the exterior of the building periodically.
Maintain ongoing communication with the Executive Committee.
Conduct annual and new-hire OSHA training and provide ongoing Security Department training.
Coordinate associate locker inspections and bag checks.
Monitor First Aid Kits throughout the hotel.
Complete Moments of Service Checklists monthly and distribute the Daily Hotel Incident/Accident Log to the Executive Committee.
Conduct semi-annual hotel fire drills and ensure monthly fire extinguisher inspections.
Understand and support hotel emergency procedures.