Director of Loss Prevention

Mobilelink USA LLC•Sugar Land, TX

7d•$110,000 - $120,000•Onsite

About The Position

The Director of Loss Prevention oversees and manages loss prevention initiatives across the organization, helping protect company assets, reduce shrinkage, and maintain a safe working environment. The role calls for knowledge of loss prevention strategies in retail or telecommunications, particularly wireless technology, and collaboration with cross-functional teams to develop, implement, and enforce risk-mitigation policies. The Director develops regional strategies aligned with company objectives; audits operations and analyzes shrinkage, theft, fraud, and inefficiencies; and provides insights to improve performance. The role trains store managers and staff, leads investigations, coordinates with law enforcement and other external agencies when needed, and responds to security incidents and emergencies. It also works with store leadership to address safety and physical-security risks, monitors security systems, partners with regional and corporate leaders and internal teams, and reports on shrinkage, risks, investigations, and corrective actions.

Requirements

10 or more years of experience in loss prevention or asset protection.
At least 5 years in a regional location management role overseeing 400 or more locations, along with people management experience.
Prior experience in the wireless industry or retail loss prevention, with an understanding of challenges in mobile technology and telecommunications.
Strong knowledge of theft and fraud prevention, inventory management, and operational shrinkage reduction.
Strong leadership, communication, and interpersonal skills.
Analytical ability to interpret data and develop strategic solutions.
Ability to manage and prioritize multiple tasks in a fast-paced environment.
Proficiency with security technology systems such as CCTV and alarms.

Nice To Haves

Bachelor's degree in criminal justice, business administration, or a related field; the posting states this is preferred but not required with relevant experience.
Loss prevention certification; advanced Wicklander certification is preferred.
Experience working with law enforcement agencies.
Knowledge of relevant state and federal laws regarding asset protection and employee safety.

Responsibilities

Develop and implement regional loss prevention strategies aligned with company goals and objectives.
Conduct regular audits and assessments to identify potential losses, including theft, fraud, and operational inefficiencies.
Analyze shrinkage data and trends, identify risks, and provide actionable insights to improve operational performance.
Train store management and staff on loss prevention techniques, company policies, and security protocols.
Create training programs focused on theft prevention, fraud detection, and customer and employee safety.
Ensure compliance with company loss prevention and security policies and procedures.
Lead investigations into internal and external theft, fraud, and other security violations.
Collaborate with law enforcement and external agencies as needed to resolve investigations.
Respond to emergencies such as theft, vandalism, or other threats and ensure an effective resolution.
Work with store leadership to assess and mitigate risks to employee and customer safety, physical security, and asset protection.
Conduct safety audits and recommend improvements to minimize accidents, injuries, and other safety incidents.
Monitor CCTV, alarms, access controls, and other security systems to ensure optimal performance.
Partner with regional and corporate leadership to advance loss prevention initiatives and broader operational goals.
Prepare and present regular reports on shrinkage, risk assessments, investigations, and corrective action plans.
Work cross-functionally with HR, legal, and operations to align loss prevention strategies with business objectives.