Director of Loss Prevention (65871)

Mobilelink USA LLC•Sugar Land, TX

7d•$110,000 - $120,000

About The Position

The Director of Loss Prevention oversees and manages loss prevention initiatives across the organization, protecting company assets, reducing shrinkage, and supporting a safe working environment for employees. The role requires knowledge of loss prevention strategies in retail or telecommunications, particularly wireless technology, and collaboration with cross-functional teams to develop, implement, and enforce risk-mitigation policies. The Director develops regional loss prevention strategies, conducts audits and assessments, analyzes shrinkage data, and provides actionable insights. The role also trains store management and staff, leads investigations into theft, fraud, and security violations, and coordinates with law enforcement and other external agencies when needed. Additional responsibilities include responding to emergencies, assessing safety and security risks, monitoring security systems, partnering with regional and corporate leaders, and preparing reports on shrinkage, risk assessments, investigations, and corrective action plans.

Requirements

10+ years of experience in loss prevention or asset protection.
At least 5 years in a regional location management role overseeing 400+ locations, along with people management experience.
Prior experience in the wireless industry or retail loss prevention, with an understanding of challenges in mobile technology and telecommunications.
Strong knowledge of theft and fraud prevention, inventory management, and operational shrinkage reduction.
Strong leadership, communication, and interpersonal skills.
Analytical skills, including the ability to interpret data and develop strategic solutions.
Ability to manage and prioritize multiple tasks in a fast-paced environment.
Proficiency with security technology systems such as CCTV and alarms.

Nice To Haves

Bachelor's degree in criminal justice, business administration, or a related field; preferred but not required with relevant experience.
Loss prevention certification; Wicklander advanced certification is preferred.
Experience working with law enforcement agencies.
Knowledge of relevant state and federal laws regarding asset protection and employee safety.

Responsibilities

Develop and implement regional loss prevention strategies aligned with company goals and objectives.
Conduct regular audits and assessments to identify potential loss, including theft, fraud, and operational inefficiencies.
Analyze shrinkage data and trends, identify risks, and provide actionable insights to improve operational performance.
Train store management and staff on loss prevention techniques, company policies, and security protocols.
Create training programs focused on theft prevention, fraud detection, and customer and employee safety.
Ensure compliance with company loss prevention and security policies and procedures.
Lead investigations into internal and external theft, fraud, and other security violations.
Collaborate with law enforcement and external agencies as necessary to resolve investigations.
Respond to emergencies such as theft, vandalism, or other threats.
Work with store leadership to assess and mitigate risks involving employee and customer safety, physical security, and asset protection.
Conduct safety audits and recommend improvements to minimize accidents, injuries, and other safety incidents.
Monitor CCTV, alarms, access controls, and other security systems to ensure optimal performance.
Partner with regional and corporate leadership to advance loss prevention initiatives and broader operational goals.
Prepare and present regular reports on shrinkage, risk assessments, investigations, and corrective action plans.
Work cross-functionally with HR, legal, and operations teams to align loss prevention strategies with business objectives.