Loss Prevention Officer

Omni Hotels & Resorts•Houston, TX

About The Position

The Overnight Loss Prevention Officer is responsible for ensuring the safety and security of hotel guests, associates, and property during overnight hours. The role focuses on proactive patrols, incident response, and upholding hotel policies while operating with a high level of autonomy and professionalism. The Officer documents activities, manages emergency situations, and helps maintain a safe and secure environment in accordance with Omni standards.

Requirements

Previous experience in security or loss prevention is preferred, especially in a hotel or overnight setting.
Ability to remain alert, observant, and proactive during overnight shifts.
Ability to walk or stand for extended periods, up to 8 hours.
Strong customer service and conflict-resolution skills.
Computer proficiency, including email, Microsoft Office, and report-writing tools.
Ability to work overnight shifts, weekends, and holidays.
TABC, CPR, and First Aid certification required, or must be obtained within the designated timeframe.
Ability to work independently with minimal supervision and handle sensitive situations professionally.
Ability to work a flexible schedule, including day, evening, weekends, and holidays.

Nice To Haves

Previous security or loss prevention experience, especially in a hotel or overnight setting.

Responsibilities

Conduct thorough patrols of hotel areas, including guest floors, public areas, restaurants, meeting spaces, exteriors, parking garages, and Heart of House areas during overnight hours.
Monitor CCTV, fire panel, and alarm systems and respond promptly to alerts or unusual activity.
Respond to emergencies and security situations, including medical incidents, guest disturbances, and unauthorized access, taking appropriate action until management or external authorities arrive.
Monitor entrances and exits, secure restricted areas, and manage Heart of House access overnight.
Check and document associates entering or exiting the building after hours and inspect packages in accordance with company policy.
Protect the premises against intruders, suspicious activity, and unauthorized personnel.
Assist with guest incidents, injuries, and emergencies with discretion and a guest-focused approach.
Prepare accurate and detailed overnight incident, accident, and activity reports for management review.
Maintain control and documentation of hotel keys, radios, and security equipment.
Manage and log Lost & Found items during overnight shifts.
Escort deliveries or vendors in accordance with overnight security protocols.
Communicate with the daytime Loss Prevention team by documenting activities and handing off relevant information through logs, reports, or verbal briefings.
Complete other tasks as assigned by management.