Loss Prevention Officer

Albertsons Companies•Melrose Park, IL

About The Position

The Loss Prevention Officer monitors security and access systems, handles incoming communications, communicates emergency information to DC Security Operations, and maintains accurate activity logs and shift paperwork. The role manages card-access records, audits security equipment, assists with investigations, documents loss-prevention activities and incidents, and provides relevant information to DC management. It also coordinates emergency notifications and security personnel dispatch, monitors the Yard Management System (PINC), and adjusts inbound and outbound complex traffic using Google Documents. The position includes answering and transferring telephone calls, handling inquiries tactfully, and performing other related duties as assigned. The role requires customer service skills, computer proficiency, knowledge of Microsoft Office and security CCTV systems, sound judgment, conflict resolution, effective communication, initiative, the ability to work independently and with associates and management at all levels, and the ability to manage confidential information and multitask. Work is fast-paced, generally performed in a temperature-controlled office environment, and involves sitting for extended periods. Weekend and night work may be required as business dictates.

Requirements

Customer service experience.
Proficient computer skills, including Microsoft Office, and knowledge of security CCTV systems.
Ability to work independently and work through situations in the absence of the Loss Prevention Supervisor.
Sound judgment in decision-making and problem-solving.
Strong conflict-resolution skills.
Ability to work effectively with associates and management at all levels.
Strong interpersonal skills.
Ability to lead and influence others.
High degree of initiative and ability to be a team player.
Excellent customer service skills.
Excellent written and verbal communication skills.
Ability to manage confidential information.
Ability to multitask.

Responsibilities

Supervise and monitor the access system, intrusion and fire alarms, emergency phones, and CCTV system.
Manage incoming telephone communications from the complex; tactfully handle inquiries and transfer calls to the appropriate party.
Communicate emergency information to DC Security Operations.
Maintain an activity log documenting information relevant to tasks performed.
Review shift paperwork for completeness and accuracy and file it appropriately.
Maintain records and create access related to the complex card-access system.
Conduct maintenance audits of security equipment, including CCTV and alarm systems.
Assist with security investigations and provide DC management with detailed information regarding card access and CCTV video.
Document Loss Prevention activities at gates and lobbies in accordance with established procedures.
Complete incident reports concerning Security Loss Prevention issues and forward them to Security management or supervision for follow-up.
Notify Police and Fire departments during emergencies and dispatch security personnel for emergency response.
Monitor the Yard Management System (PINC) and make needed adjustments.
Monitor and adjust inbound and outbound complex traffic using Google Documents.
Perform other related duties as assigned.

Benefits

Competitive wages paid weekly.
Access to up to 50% of earned wages before payday through Stream.
Flexible work schedules.
Associate discounts.
Training, career growth, and development support.
Health and welfare benefits for eligible employees, including medical, dental, and 401(k).
Vacation and paid time off.
Benefits may include vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401(k) eligibility).
Associates in this position may be eligible for a quarterly bonus.

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