Loss Prevention Officer

Marriott•San Juan, PR

14h

About The Position

The Loss Prevention Officer patrols property areas, assists guests with room access, monitors security and life-safety systems, locks entrances when required, and conducts physical hazard inspections. The officer responds to accidents and emergencies, provides or arranges first aid and emergency assistance, defuses disturbances, addresses complaints and safety hazards, and escorts unwelcome persons from the property. Duties also include reporting incidents, documenting shift activity, maintaining confidentiality, investigating incidents, gathering evidence, and interviewing relevant parties. The role requires following company policies and safety procedures, reporting accidents and unsafe conditions, completing required safety training and certifications, maintaining a clean and professional appearance, protecting company assets and confidential information, and providing courteous guest service. The officer communicates professionally, prepares accurate written documents, builds positive working relationships, and meets quality assurance standards. Other reasonable duties may be assigned by supervisors. Some states may have additional licensing or registration requirements.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required.
No supervisory experience is required.
No license or certification is listed; some states may have additional licensing or registration requirements.
Ability to read and visually verify information, inspect tools and equipment, and enter and locate work-related information using computers and/or point-of-sale systems.
Ability to move at a speed needed to respond to work situations, including running, walking, or jogging.
Ability to stand, sit, or walk for extended periods or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
Ability to manipulate objects requiring fine motor skills and hand-eye coordination; move through narrow, confined, or elevated spaces; traverse uneven or slippery surfaces and stairs or ramps; and reach, bend, twist, pull, and stoop.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Patrol all areas of the property and assist guests with room access.
Monitor closed-circuit televisions, perimeter alarm systems, duress alarms, and fire life-safety systems.
Lock property entrances when required and conduct daily physical hazard inspections.
Respond to accidents and emergencies; contact EMS or administer first aid/CPR as required.
Assist guests and employees during emergencies, notify appropriate individuals of incidents, and call for outside assistance when necessary.
Defuse guest and employee disturbances, handle interruptions and complaints, and resolve safety hazards.
Escort unwelcome persons from the property without disrupting orderly operations.
Report to vehicle accidents and thefts and request assistance using proper code responses.
Complete incident reports and Loss Prevention shift summaries or daily activity reports.
Maintain confidentiality of security, loss prevention, and property documents and release information only to authorized individuals.
Conduct investigations, gather evidence, and interview relevant parties.
Follow company policies and procedures; report accidents, injuries, and unsafe working conditions.
Complete safety training and certifications, maintain a clean and professional appearance, and protect company assets and proprietary information.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate professionally, prepare and review written documents accurately, maintain positive working relationships, support team goals, and comply with quality standards.
Perform other reasonable job duties as requested by supervisors.