Officer-Loss Prevention

Marriott•Kissimmee, FL

12d

About The Position

Patrol all areas of the property and assist guests with room access. Monitor closed-circuit televisions, perimeter alarm systems, duress alarms, and fire life-safety systems. Lock property entrances when required and conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as needed, and assist guests and employees during emergencies. Notify appropriate individuals about accidents, attacks, and other incidents; defuse disturbances; call for outside assistance when necessary; and escort unwelcome persons from the property without interrupting operations. Respond to vehicle accidents and thefts, use proper code responses to call for assistance, complete incident reports and shift activity summaries, and maintain confidentiality of security and property documents. Conduct investigations, gather evidence, and interview relevant parties. Handle interruptions and complaints and resolve safety hazards. Follow company policies and procedures, report accidents, injuries, and unsafe conditions, complete required safety training and certifications, maintain a clean and professional appearance, protect company assets, and safeguard confidential information. Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and communicate appreciation. Communicate professionally, prepare and review written documents accurately, build positive working relationships, support team goals, and meet quality assurance standards. Perform other reasonable duties as requested by supervisors. The role requires extended periods of standing, sitting, or walking; reading and visually verifying information; inspecting tools and equipment; entering and locating work-related information on computers or point-of-sale systems; and moving quickly in response to work situations. Physical duties include lifting and carrying objects up to 50 pounds without assistance and objects over 75 pounds with assistance; manipulating objects with fine motor skills and hand-eye coordination; moving through narrow, confined, or elevated spaces and over uneven or slippery surfaces; using stairs or service ramps; and reaching, bending, twisting, pulling, and stooping. Some states may have additional licensing or registration requirements.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
Some states may have additional licensing or registration requirements.
Ability to read and visually verify information in various formats and visually inspect tools, equipment, or machines.
Ability to use computers and/or point-of-sale systems to enter and locate work-related information.
Ability to move quickly in response to work situations.
Ability to stand, sit, or walk for extended periods, including an entire work shift.
Ability to lift, carry, move, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
Ability to manipulate objects requiring fine motor skills and hand-eye coordination and to move through confined or elevated spaces and over uneven or slippery surfaces, stairs, and service ramps.
Ability to reach overhead and below the knees and to bend, twist, pull, and stoop.
Clear and professional communication skills and the ability to prepare and review written documents accurately.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Patrol all areas of the property and assist guests with room access.
Monitor closed-circuit televisions, perimeter alarm systems, duress alarms, and fire life-safety systems.
Lock property entrances when required and conduct daily physical hazard inspections.
Respond to accidents, contact EMS, administer first aid or CPR as required, and assist guests and employees during emergencies.
Notify appropriate individuals of accidents, attacks, and other incidents; defuse disturbances and call for outside assistance when necessary.
Escort unwelcome persons from the property without disrupting operations.
Respond to vehicle accidents and thefts and call for assistance using proper code responses.
Complete incident reports and Loss Prevention shift summaries or daily activity reports.
Maintain the confidentiality of security and property reports and release information only to authorized individuals.
Conduct investigations, gather evidence, and interview relevant parties.
Handle interruptions and complaints and resolve safety hazards.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications; and protect company assets and confidential information.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally and prepare and review written documents accurately and completely.
Develop positive working relationships, support team goals, and comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.