Loss Prevention Officer

Marriott • Bloomington, MN

6h • $19 - $21

About The Position

The Loss Prevention Officer patrols all areas of the property and supports guest safety and service, including helping guests access rooms and monitoring closed-circuit televisions, perimeter alarms, duress alarms, and fire and life-safety systems. The role locks property entrances when required, conducts daily physical hazard inspections, responds to accidents and emergencies, administers first aid or CPR when needed, and contacts emergency medical services or other assistance as appropriate.

The officer responds to disturbances, complaints, safety hazards, vehicle accidents, and thefts; escorts unwelcome persons from the property while preserving orderly operations; and uses proper code responses to call for assistance. Duties include investigating incidents, gathering evidence, interviewing relevant parties, and completing incident reports and shift summaries. The role maintains the confidentiality of security and property documents and releases information only to authorized individuals.

The position also requires following company policies and safety procedures, reporting accidents and unsafe conditions, completing required safety training and certifications, maintaining a clean and professional appearance, protecting company assets and confidential information, and providing courteous guest service. The officer communicates professionally, prepares and reviews written documents accurately, builds positive working relationships, supports team goals, and meets quality assurance standards. Other reasonable duties may be assigned by supervisors.

Requirements

• High school diploma or G.E.D. equivalent (preferred qualification).
• No related work experience required.
• No supervisory experience required.
• Some states may have additional licensing or registration requirements for this position.
• Ability to stand, sit, or walk for extended periods or an entire work shift.
• Ability to read and visually verify information in various formats, including small print, and visually inspect tools, equipment, or machines.
• Ability to enter and locate work-related information using computers and/or point-of-sale systems.
• Ability to move at a speed required to respond to work situations, including running, walking, or jogging.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
• Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
• Ability to move through narrow, confined, or elevated spaces and over sloping, uneven, or slippery surfaces, as well as up and down stairs and service ramps.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Clear and professional communication, accurate written-document preparation and review, guest-service skills, and the ability to maintain positive working relationships.

Responsibilities

• Patrol all areas of the property and assist guests with room access.
• Monitor closed-circuit televisions, perimeter alarm systems, duress alarms, and fire and life-safety systems.
• Lock property entrances when required and conduct daily physical hazard inspections.
• Respond to accidents and emergencies; contact EMS or administer first aid or CPR as required.
• Assist guests and employees during emergency situations and notify appropriate individuals about accidents, attacks, and other incidents.
• Defuse guest and employee disturbances, handle interruptions and complaints, resolve safety hazards, and call for outside assistance when necessary.
• Escort unwelcome persons from the property without interrupting orderly operations.
• Respond to vehicle accidents and thefts and call for assistance using proper code responses.
• Complete incident reports and Loss Prevention shift summaries or daily activity reports.
• Maintain confidentiality of Security/Loss Prevention and property reports and documents, releasing information only to authorized individuals.
• Conduct investigations, gather evidence, and interview relevant parties.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
• Maintain a clean and professional uniform and personal appearance, protect company assets, and maintain confidentiality of proprietary information.
• Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Communicate clearly and professionally, prepare and review written documents accurately, maintain positive working relationships, and support team goals.
• Comply with quality assurance expectations and standards and perform other reasonable duties requested by supervisors.

Benefits

• Marriott offers a wide range of benefits intended to support associates and their families, wellbeing, careers, and personal interests. Eligibility and options may vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED