Loss Prevention Officer

Marriott•Boston, MA

About The Position

The Loss Prevention Officer patrols property areas, supports guests with room access, monitors security and life-safety systems, and locks property entrances when required. The role conducts physical hazard inspections, responds to accidents and emergencies, assists guests and employees, defuses disturbances, and obtains outside assistance when necessary. It documents security and loss prevention incidents, prepares shift summaries and daily activity reports, addresses complaints and safety hazards, escorts unwelcome persons from the property, and responds to vehicle accidents and thefts. The officer also conducts investigations, gathers evidence, and interviews relevant parties while maintaining the confidentiality of reports and documents and releasing information only to authorized individuals. The position requires following company policies and safety procedures, reporting accidents and unsafe conditions, completing required safety training and certifications, maintaining a clean and professional appearance, protecting company assets and proprietary information, and meeting service and quality standards. The officer welcomes and assists guests, including individuals with disabilities; communicates professionally; prepares accurate written documents; and works collaboratively with others. Other reasonable duties may be assigned by supervisors. Additional state licensing or registration requirements may apply. The work involves extended periods of standing, sitting, or walking; reading and visually verifying information; inspecting tools and equipment; using computers or point-of-sale systems; moving quickly to respond to situations; and navigating confined, elevated, uneven, sloping, or slippery areas and stairs or ramps. The officer must be able to lift, carry, push, pull, and place objects up to 50 pounds without assistance and objects over 75 pounds with assistance, as well as bend, twist, stoop, reach, and manipulate objects requiring fine motor skills and hand-eye coordination.

Requirements

High school diploma or G.E.D. equivalent (preferred qualification).
No related work experience is required.
No supervisory experience is required.
Some states may require additional licensing or registration to be considered for the position.
Ability to stand, sit, or walk for extended periods or an entire work shift.
Ability to read and visually verify information in different formats and visually inspect tools, equipment, or machines.
Ability to use computers and/or point-of-sale systems to enter and locate work-related information.
Ability to move quickly, including running, walking, or jogging, to respond to work situations.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
Ability to move through narrow, confined, or elevated spaces and across sloping, uneven, or slippery surfaces, as well as up and down stairs or service ramps.
Ability to reach overhead and below the knees, bend, twist, pull, and stoop.
Ability to communicate professionally and prepare and review written documents accurately.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Patrol all areas of the property and assist guests with room access.
Monitor closed-circuit televisions, perimeter alarm systems, duress alarms, and fire life-safety systems.
Lock property entrances when required and conduct daily physical hazard inspections.
Respond to accidents and emergencies; contact EMS or administer first aid/CPR as required.
Assist guests and employees during emergencies and notify appropriate individuals about accidents, attacks, and other incidents.
Defuse guest or employee disturbances and call for outside assistance when necessary.
Complete incident reports and Loss Prevention shift summaries or daily activity reports.
Handle interruptions and complaints, resolve safety hazards, and escort unwelcome persons from the property without disrupting operations.
Respond to vehicle accidents and thefts and request assistance using proper code responses.
Maintain confidentiality of security, loss prevention, and property reports and documents; release information only to authorized individuals.
Conduct investigations, gather evidence, and interview relevant parties.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean, professional uniform and appearance; protect company assets and proprietary information; and comply with quality assurance standards.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, prepare and review written documents accurately, and develop positive working relationships while supporting team goals.
Perform other reasonable job duties as requested by supervisors.