Loss Prevention Officer

HM Alpha Hotels & Resorts • Nashville, TN

5d

About The Position

The Loss Prevention Officer helps create a safe, secure, and welcoming environment for hotel guests and staff. The role supports hotel operations and the guest experience by proactively patrolling the property, responding to incidents, assisting in emergencies, and helping ensure compliance with regulations and internal policies.

Duties include patrolling hotel public areas, investigating disturbances and complaints, responding to safety hazards and accidents, and assisting management and enforcement officers during emergencies. The position may also involve checking rooms when guests are suspected of leaving without paying and securing remaining personal property. A background check must be successfully completed before employment. The pay rate is $20.00 per hour.

Requirements

• High school diploma or equivalent required.
• Successful completion of a background check prior to employment.
• Consistently alert to disturbances, suspicious behavior, and safety risks.
• Able to respond swiftly and calmly to emergencies, accidents, or security concerns and obtain assistance as needed.
• Strong verbal communication skills for professional interactions with guests, team members, and local authorities.

Nice To Haves

• Experience in security, loss prevention, or a guest-facing safety role preferred.

Responsibilities

• Patrol lobbies, corridors, public rooms, and other public areas to maintain a visible security presence.
• Confer with management and interview guests and employees to detect policy or legal infringements.
• Investigate disturbances, complaints, thefts, and vandalism.
• Look for fires, unsafe conditions, and damaged or inoperative safety equipment.
• Warn or eject troublemakers and caution careless individuals.
• Obtain assistance for accident victims and file accident reports.
• Notify staff about the presence of persons with questionable reputations.
• Assist management and enforcement officers in emergency situations.
• When guests are suspected of leaving without paying, check their rooms to confirm suspicions and secure any remaining personal property.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage, with HSA available
• Company-paid disability and life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee hotel discounts
• Free parking
• Paid vacation and sick time

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED