Assistant Director of Loss Prevention

Omni Hotels & Resorts•Boston, MA

19d•$70,000 - $80,000•Onsite

About The Position

The Assistant Director of Loss Prevention assists in directing and administering safety operations to maintain a safe and secure environment for hotel guests, associates, and property. The role also helps ensure guest and associate situations are resolved in a timely manner. The position is based at the Omni Boston Hotel at the Seaport, a 1,054-room hotel with dining, spa, pool, and event facilities. The listed salary range is $70,000–$80,000 per year.

Requirements

At least 5 years of security experience.
Previous hotel or lodging experience.
Red Cross and First Aid certification.
ServSafe Alcohol certification.
Ability to work nights, weekends, holidays, and a variety of shifts.
Ability to lift moderate to heavy weight.
Ability to stand and walk for an entire shift.
Ability to work in a fast-paced environment and handle multiple priorities.

Responsibilities

Represent the hotel in resolving guest problems and concerns, including handling complaints, settling disputes, resolving grievances and conflicts, and negotiating with others.
Ensure guest situations are documented and communicated to appropriate department personnel.
Conduct thorough investigations of incidents involving guests or associates, including losses, thefts, and accidents.
Maintain surveillance procedures throughout the property.
Establish crisis management and contingency planning.
Ensure hotel service levels are maintained and provide assistance when necessary.
Respond swiftly and effectively to emergencies and safety situations, maintaining a safe environment and reducing risk of injury or accident.
Conduct extinguisher and CPR training classes, as well as monthly OSHA training.
Provide ongoing training for the Security department.
Attend required department trainings and meetings.
Perform other duties required by management.