Director of Loss Prevention

Royal Farms•Baltimore, MD

13d•Onsite

About The Position

The Director of Loss Prevention is responsible for the entire Loss Prevention Department at Royal Farms. This position exists to minimize and prevent loss at Royal Farms. This position is to assist in minimizing and preventing loss through the 100% execution of company brand standards in policies and procedures in conjunction with the best-known practices of Loss Prevention in the workplace. The Director of LP is also in charge of the inventory auditing process, camera surveillance, and safe systems and works with other departments in streamlining processes that affect areas of responsibility in Loss Prevention throughout Royal Farms. This position is also a liason to law enforcement, courts, prosecutors, and local communities.

Requirements

Bachelor's degree in Criminal Justice, Buisness Administration, or a related field (or equivalent combination of education and experience).
Minimum seven years of leadership experience in Loss Prevention, Risk Management, or related fields.
Minimum two years of experience in the retail or convenience store industry.
Extensive experience with inventory management, cash handling processes, surveillance systems, POS and safe technologies.
Proficiency in enterprise-level systems and audit tools related to inventory flow and loss tracking.
Strong working knowledge of OSHA standards, workplace safety protocols, and federal, state, and local laws governing loss prevention, and regulatory compliance.
Exceptional analytical, investigative, and problem-solving skills.
Excellent written and verbal communication skills.
Proficient in Microsoft Excel, PowerPoint, Word, and general business software.
Ability to work independently, manage multiple priorities, and lead cross-functional teams.

Nice To Haves

LPQ or LPC certification for the Loss Prevention Foundation
Familiarity with LEAN methodologies and continuous improvement practices.

Responsibilities

Leads company-wide strategies to monitor, analyze, and reduce shrink, cash variance, and product waste. Partners with operations to drive accountability and implement prevention initiatives. Deploys LP Officers to address high-risk areas.
Oversees the response to robbery incidents and organized retail crime schemes. Coordinates with law enforcement and legal entities to support investigations and prosecutions.
Drives forward-thinking initiatives to enhance inventory, shrink, and cash handling procedures through technology and process redesign.
Ensures data integrity and process efficiency during scheduled inventory audits, supporting crew effectiveness and reporting quality.
Provides leadership and oversight of the company's Anti-Money Laundering and Bank Secrecy Act compliance program. Ensures designated staff maintain up-to-date policies, coordinate audits, file required reports, and meet federal and state regulatory requirements.
Oversees team responses to FDA violations related to tobacco and alcohol sales. Ensures all issues are appropriately addressed, documented, and resolved in accordance with company and regulatory expectations.
Monitors enterprise-level trends in false alarm activity and ensures the team manages resolution and payment of associated fines.
Oversees relationships with law enforcement and prosecutorial agencies, ensuring staff provide appropriate support for criminal investigations and legal proceedings.
Provides strategic oversight of alarm monitoring systems to ensure all stores are equipped for emergency response. Ensures the team maintains accurate contact protocols and incident reporting processes.
Oversees safe-related systems and processes to ensure secure and efficient cash handling across the organization. Partners with IT and Operations to support ongoing functionality improvement and reporting capabilities.
Provides leadership over the deployment, maintainance, and optimization of store camera systems. Ensures the systems support investigative needs, legal compliance, training functions, and POS integration.
Oversees armored car vendor performance to ensure consistent and secure deposit pick-up and change delivery services for store operations.
Provides oversight of key control protocols across all store and corporate facilities to maintain physical security and accountability.
Organizes all LP responsibilities and ensures they are accomplished with all new store construction and remodels.
Reviews and approves departmental bills to ensure accuracy and proper documentation in alignment with company procedures.
Provides strategic guidance to direct reports, ensuring alignment with departmental goals and company objectives.
Conducts weekly tactical meetings with staff to maintain focus on key measures, initiatives, and project execution.
Fosters a culture of accountability, continuous improvement, and professional development within the Loss Prevention Team.
Uphold the mission, core values, and brand standards of the company by ensuring all Loss Prevention practices reflect integrity, accountability, and operational excellence.
Performs other projects/duties as assigned.