Director, Claims and Loss Prevention

Forward Air•Groveport, OH

1d•Onsite

About The Position

The Director, Claims and Loss Prevention provides strategic leadership and enterprise accountability for claims management and loss prevention across a distributed multimodal transportation network. The role owns the financial performance, operational effectiveness, and governance of end-to-end claims activity while fostering a culture of prevention. It leads geographically dispersed, remote teams responsible for claims intake, investigation, settlement, recovery, and risk mitigation. In partnership with Operations, Sales, Legal, Risk, Insurance, and Quality, the Director works to reduce loss exposure and improve claim outcomes through disciplined execution and data-driven insight. The role turns claims data into actionable prevention strategies intended to reduce claim frequency, severity, and total cost of loss. The position is 100% onsite and includes travel for related meetings and events. A bachelor’s degree in Business, Supply Chain, Risk Management, or a related field is required. The role requires at least eight years of progressive experience in Claims, Loss Prevention, Risk, or Transportation Operations and at least five years leading remote or multi-location teams.

Requirements

Bachelor’s degree in Business, Supply Chain, Risk Management, or a related field from an accredited college or university.
At least 8 years of progressive experience in Claims, Loss Prevention, Risk, or Transportation Operations.
At least 5 years of experience leading remote or multi-location teams.
Strong working knowledge of LTL transportation, carrier liability, and claims defense principles.
Proven ability to partner cross-functionally with Operations, Sales, Legal, Insurance, and executive leadership.
Data-driven and financially disciplined decision-making, with experience translating analytics into prevention strategy.
Demonstrated discretion and confidentiality in handling and protecting sensitive information.
Proficiency with common office technologies, including Windows PCs and Microsoft O365 applications such as Outlook, Word, Excel, and PowerPoint, as well as web conferencing tools such as Teams, Zoom, and Webex.
Ability to commute to and work in a 100% onsite setting, with travel for related meetings and events.

Nice To Haves

Professional designations such as CPCU, ARM, or similar.

Responsibilities

Own the end-to-end claims lifecycle across LTL, brokerage, and multimodal operations, including intake, investigation, defense, settlement, and recovery.
Establish and enforce consistent claims handling standards, settlement authority, escalation protocols, and documentation practices.
Reduce claims frequency, severity, and total paid claims through financial governance and operational alignment.
Ensure defensible claim decisions align with contractual liability, insurance coverage, Carmack Amendment requirements, and company Terms & Conditions.
Partner with Legal and Risk on high-exposure claims, litigation matters, and complex liability determinations.
Use claims data to develop targeted loss prevention initiatives addressing root-cause risk drivers across the network.
Identify and mitigate systemic risks, including lane pairings, rehandle frequency, hub congestion, terminal performance, and commodity exposure.
Define and enforce commodity-specific handling, packaging, and acceptance standards.
Lead High-Value / High-Risk (HVHR) governance, escalation thresholds, and enhanced handling controls.
Embed preventive controls at pickup, terminal handling, linehaul, and delivery.
Lead, coach, and develop geographically dispersed, remote teams; establish clear expectations, KPIs, and accountability.
Build bench strength through succession planning, professional development, and consistent performance management.
Own claims and loss prevention analytics, dashboards, executive reporting, and financial leakage analysis.
Present concise, actionable insights and ROI-based recommendations to executive leadership.
Own claims and loss prevention SOPs, audits, and corrective action follow-up to ensure enterprise-wide compliance.
Perform other duties as assigned to meet evolving business needs.