Designer Jobs

About The Position

Requirements

• Ability to obtain a U.S. government Public Trust Security Clearance.
• At least 4 years of experience in change management and familiarity with change management best practices and models.
• Demonstrated experience in current-state assessments, future-state visioning, and communication planning.
• Demonstrated experience conducting user and stakeholder interviews and synthesizing data and insights into personas, action plans, and training plans.
• Curiosity and strong analytical skills for solving problems.
• Collaborative nature with excellent written communication and presentation skills.
• Experience working in a project-based environment.
• A degree, equivalent experience, and/or certification in change management.

Nice To Haves

• Previous work experience in or with the federal government.
• Previous work experience as a consultant.
• Experience in Human-Centered Design or Customer Experience Design.
• Experience working on multidisciplinary, cross-functional teams that include Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects.
• Experience working within an Agile delivery framework, including writing user stories and story pointing.

Responsibilities

• Participate in discovery to understand client missions and goals, stakeholders and users, user ecosystems, current-state journeys, user segments, and program, project, and transformation objectives.
• Conduct workshops and interviews to frame pain points and opportunities, define problem statements, and determine change readiness and areas of resistance.
• Synthesize research and data and create compelling stories and presentations that communicate insights and recommendations for transformation and change enablement.
• Develop and deploy communication, pilot, and training plans in partnership with key stakeholders and their customers.
• Develop and deploy change management plans with actionable recommendations for organizational and workflow improvement.
• Develop, deploy, and measure key performance indicators for transformation and adoption.
• Collaborate and communicate stakeholder and user needs on a cross-functional team in an agile environment.
• Understand the specifications and constraints of technologies, platforms, and operational environments, and integrate change management into technological considerations.
• Ensure deliverables across projects are produced to the highest quality.