Senior Product Designer

M&T Bank•Buffalo, NY

8d•$85,800 - $143,000

About The Position

M&T Bank is seeking a Senior Product Designer to serve as the first dedicated designer for Nota, its banking platform for attorneys and small law firms. The role works in a startup-like, evolving product environment and spans research, discovery, strategy, design, user validation, delivery, and iteration. The designer partners closely with Product, Engineering, business stakeholders, and other functions to turn customer and business needs into thoughtful digital experiences. The position also contributes to M&T’s broader Digital Experience Design practice and collaborates with designers working on Business and Wealth banking experiences. The role has no direct reports and requires independence, curiosity, customer advocacy, and the ability to facilitate cross-functional collaboration. The annual pay range is $85,800–$143,000 USD. Compensation will reflect the successful candidate’s knowledge, skills, and experience. The position is located in Buffalo, New York, United States of America.

Requirements

Bachelor’s degree in UX Design, Human Computer Interaction, Industrial Design, or a similar field, and at least 3 years of relevant experience; alternatively, a combined minimum of 7 years of education and/or relevant product design work experience.
Experience designing workflow-intensive, enterprise, or form-heavy experiences, preferably in regulated industries.
Demonstrated ability to apply user-centered design methods throughout the product lifecycle.
Proficiency with Figma and modern design tools such as Adobe CC and Miro.
Ability to communicate clearly, collaborate with stakeholders, and incorporate feedback into work.
Understanding of accessibility standards and inclusive design best practices.
Experience working with agile development teams and iterating based on feedback and data.

Nice To Haves

Experience designing financial services, fintech, legal technology, or other complex, regulated digital products.
Experience as an early or embedded designer on a small, cross-functional product team, including establishing design practices and working across multiple areas of the design process.
Experience working directly with customers through research, advisory councils, customer panels, or other ongoing feedback programs.

Responsibilities

Own the end-to-end design process for Nota experiences, from discovery and problem definition through detailed design, validation, delivery, and iteration.
Partner with product, engineering, and business stakeholders to understand customer and business needs, define opportunities, and create intuitive digital experiences.
Plan and conduct customer research, usability testing, interviews, and other discovery activities to understand attorneys, law firms, and their banking needs.
Help facilitate Nota’s client advisory council and use customer relationships and feedback to inform product decisions, validate concepts, and identify future opportunities.
Create user flows, journey maps, wireframes, prototypes, and high-fidelity designs for banking, account management, and trust account workflows.
Use customer insights, research, analytics, and product feedback to identify usability concerns and opportunities to improve Nota.
Collaborate with designers across Business and Wealth banking, share patterns, leverage M&T’s design system, and support consistency across the digital ecosystem.
Partner with Compliance, Legal, Risk, and other stakeholders to understand regulatory and business requirements and incorporate them into customer experiences.
Contribute a customer-centered design perspective to product roadmap and prioritization discussions, identifying opportunities, usability concerns, and customer-impact priorities.
Independently drive design work, advocate for customers, facilitate cross-functional collaboration, and contribute to the broader Digital Experience Design practice.