Customer Success Manager II
Hudl • Omaha, NE21d • Hybrid
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Customer Success Manager II - Small College
Hudl•Omaha, NE
•Hybrid
About The Position
Hudl is hiring a Customer Success Manager to join its sales team, focusing on customer renewals at the NCAA Division II and Division III level. The role supports schools and conferences across the United States, working directly with coaches, athletic directors, and commissioners in an assigned territory and collaborating with two Account Executives. Customer Success Managers manage a portfolio of clients, helping customers gain maximum benefit from their subscriptions while ensuring strong company return on investment. The role involves developing trusted customer relationships, supporting and managing accounts, demonstrating products, educating customers, and carrying out engagement and commercial activities. The Customer Success Manager works toward quarterly and yearly renewal and engagement targets, leads meetings to understand client needs, and identifies opportunities to upsell additional services. The position is open to candidates based in Lincoln or Omaha, Nebraska, and requires working in the Lincoln office three days per week. Hudl describes a culture that emphasizes autonomy, work-life harmony, career development, and support for employees’ mental and physical health.
Requirements
- Prior experience in a client-facing role, preferably at a technology company.
- Experience working with coaches and buyers in the high school, collegiate, and/or professional sports industry.
- Experience with Hudl products.
- Ability to understand Hudl products and their market fit and communicate product value to clients.
- Strong communication skills with internal and external stakeholders, including the ability to handle difficult conversations.
- Strong time-management skills and ability to balance multiple responsibilities.
- Growth mindset.
Nice To Haves
- Experience collaborating across customer support, product, and operations to address customer feedback and challenges and support broader organizational improvements.
- Coaching and/or athletics background.
- Ability to diagnose problems and find creative, effective customer solutions.
- Experience with Salesforce and Salesloft.
Responsibilities
- Develop strong relationships and maximize satisfaction across a portfolio of customer accounts.
- Serve as a trusted partner to customers.
- Support customers through account management, product demonstrations, and education.
- Carry out customer engagement and commercial activities.
- Work toward quarterly and yearly renewal and engagement targets.
- Lead customer meetings to understand needs and identify opportunities to upsell additional services.
- Collaborate with two Account Executives.
- Manage responsibilities including business reviews, support for unique product issues, workflow advice, and identifying expansion opportunities.
Benefits
- Flexible vacation time.
- Company-wide holidays.
- Paid sabbatical every five years.
- Professional development resources and opportunities.
- Technology stack and hardware for employees to do their best work.
- Medical plans tailored to employees and their families.
- Vision insurance.
- Dental insurance.
- Fertility benefits.
- Employee Assistance Program (EAP).
- Employee Resource Groups.
- 401(k) matching up to 4% of the employee’s contribution.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Job Search Resources
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