Customer Success Manager

DBeaver

22d • Remote

About The Position

DBeaver is seeking a Customer Success Manager to ensure customer success and drive long-term growth through renewals and expansions. The role combines customer success and account management and calls for a proactive, results-oriented approach. It is remote within the United States, ideally in the Eastern or Central time zones to align with the global Customer Success team, or for someone open to early morning hours.

The Customer Success Manager builds relationships with customer decision-makers, understands their evolving needs, and aligns DBeaver’s solutions with their goals. The role supports customers from onboarding through ongoing check-ins and Quarterly Business Reviews, works with technical support to resolve issues, and uses customer feedback to improve satisfaction, product development, and the overall customer experience.

Requirements

• At least 2 years of experience in Customer Success or Account Management, with exposure to renewals or upselling, Quarterly Business Reviews, and customer feedback.
• Strong background in building and nurturing customer relationships.
• Familiarity with sales processes, including negotiating, closing, and managing deals.
• Proactive approach to identifying customer needs and providing tailored solutions.
• Excellent communication, interpersonal, and presentation skills.
• Experience with CRM systems.

Nice To Haves

• Experience with database management systems, database-related products, or developer-focused products.
• Background in open-source technology sales or engagement.
• Experience with HubSpot.

Responsibilities

• Proactively engage customers to support timely renewals and identify expansion opportunities.
• Develop relationships with key decision-makers, understand customers’ evolving needs, and align DBeaver’s solutions with their goals.
• Drive customer success metrics, including renewal retention, expansion revenue, and churn reduction, through relationship management and deal processing.
• Facilitate customer onboarding and maintain engagement through regular check-ins, Quarterly Business Reviews, and other follow-ups.
• Work with the technical support team to address customer inquiries and resolve issues.
• Collect and analyze customer feedback to improve Customer Satisfaction Score, Net Promoter Score, product development, and the overall customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed