Customer Success Manager Jobs

About The Position

Requirements

• Experience managing a book of enterprise accounts in Customer Success, Strategic Account Management, or a similar post-sale role in B2B SaaS.
• Experience owning enterprise or high-growth accounts with meaningful revenue responsibility.
• Track record of driving both retention and expansion.
• Comfort working with executive stakeholders and customer technical teams.
• Experience in a high-growth environment.
• Curiosity about AI and a habit of experimenting with it in work processes.
• Strong bias for action, ownership of outcomes, urgency, resilience, and adaptability.
• Ability to learn Checkr's product and data deeply and explain them clearly to customers.
• Ability to work with customer teams to understand workflows and obstacles to adoption.
• Ability to speak confidently with product and technical stakeholders.
• Ability to work with Zendesk, Salesforce, Google Apps, Lovable, Claude, and BI tools such as Looker and Omni.
• Commercial acumen, proactive customer management, and comfort taking ownership of revenue and outcomes.

Responsibilities

• Serve as the primary post-sale owner for high-impact, high-visibility strategic accounts.
• Align customer executives on business goals and measurable outcomes.
• Help customers move quickly from contract to meaningful production usage.
• Identify customer underutilization and remove barriers to deeper adoption.
• Surface expansion opportunities connected to customer workflows and risk exposure.
• Partner with Sales on renewals and strategic growth motions.
• Own retention and expansion revenue across the assigned portfolio.
• Understand customer workflows and connect product capabilities to operational and financial outcomes.
• Lead quarterly business reviews that demonstrate ROI and strategic value.
• Turn performance data into actionable insights that inform customer strategy, using AI where useful.
• Bring structured customer feedback to Product and company leadership.
• Apply and refine customer segmentation, engagement models, and risk signals as the customer base grows.
• Strengthen repeatable onboarding, renewal, and expansion frameworks.
• Contribute processes and best practices that enable the team to support more customers without losing quality.
• Set a high standard for customer partnership as the business grows.

Benefits

• Learning and development allowance.
• Competitive cash and equity compensation and opportunity for advancement.
• 100% medical, dental, and vision coverage.
• Up to $25,000 reimbursement for fertility, adoption, and parental planning services.
• Flexible PTO policy.
• Monthly wellness stipend.
• In-office lunch five times a week, commuter stipend, snacks, and beverages.
• A relocation stipend may be available for those willing to relocate to a Checkr hub location.