Enterprise Customer Success Manager - Boston/New York

Datadog • Boston, MA

1d • Hybrid

About The Position

The Enterprise Customer Success Manager proactively drives new product attachment and builds strong relationships across Datadog’s largest and most strategic customers. The role advocates for customers internally and focuses on delivering a positive customer experience, with relationship management at its core and attention to growth opportunities. Using a well-defined methodology, the manager identifies each customer’s needs and communicates the value of Datadog products.

The position acts as a strategic partner to customers, coordinating internal teams and engaging executive, technical, and business stakeholders to understand customer goals and communicate Datadog’s value. It analyzes adoption and usage trends, leads strategic reviews, manages onboarding, and aligns technical and business objectives with Datadog’s observability and security platform offerings. The role is based in a hybrid workplace, with the opportunity to travel for customer onsite visits and events as required.

Requirements

• At least 3 years of experience in Customer Success or Account Management.
• Ability to manage a wide portfolio of accounts associated with large enterprise corporate accounts.
• Knowledge of working with Fortune 1000 companies and global brands across industries.
• Strong communication skills, exceptional attention to detail, and ability to tailor communication to audiences including CTOs, VPs of Engineering, and DevOps professionals.
• Experience in the B2B technology space or with SaaS companies.
• Ability to travel for customer onsite visits and events as required.
• Fluency in written and spoken English.

Responsibilities

• Act as a strategic partner to customers, coordinating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and develop a clear, deliverable Datadog value narrative.
• Build and maintain executive relationships, communicating outcome-driven value stories that connect technical use cases to measurable business results.
• Lead QBRs and strategic reviews to demonstrate impact, align priorities, and define next-step initiatives.
• Analyze adoption and usage trends to quantify value, extract insights from large datasets, identify gaps, and develop financially grounded commercial recommendations and strategic opportunities.
• Position Datadog as an observability platform that enables reliability, efficiency, and informed decision-making.
• Own and project-manage onboarding for new customers.
• Collaborate with AEs, SEs, TAM, Product, Support, Enablement, and other technical teams to ensure consistent value delivery and messaging.
• Align customers’ technical and business objectives with Datadog platform offerings, applying an understanding of observability and security platforms.

Benefits

• Best-in-breed onboarding.
• Generous global benefits.
• Intra-departmental mentor and buddy program for in-house networking.
• New-hire stock equity (RSUs) and employee stock purchase plan (ESPP).
• Continuous professional development, product training, and career pathing.
• Inclusive company culture, with opportunities to join Community Guilds and Inclusion Talks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed