Enterprise Customer Success Manager

Gravity Sketch

11h

About The Position

The Enterprise Customer Success Manager supports customers’ long-term success after the sale, helping them obtain full value from Gravity Sketch. The role works with global enterprise brands to build adoption of Gravity Sketch’s 3D design platform, educate teams on its capabilities and implementation practices, and explore new product applications as the platform evolves.

The CSM leads and coordinates account efforts across internal teams, supports large-scale license rollouts, and works with customer stakeholders to create mutually agreed-upon success plans. The role also coordinates customer education and training, communicates product requests and feedback internally, uses quantitative and qualitative data to identify insights and drive action, and contributes to the development of Customer Success processes and the CSM function.

Requirements

• Considerable experience working in an enterprise customer success environment.
• Previously responsible for the growth and churn of a book of business (BOB).
• Excellent organization and structure, with strong attention to detail.
• Self-driven and able to execute quickly once a plan is aligned, learn independently, set targets, and work under limited supervision.
• Avid interest in VR and design, curiosity about how different products are made, and willingness to investigate and solve problems in depth.
• Positive attitude, strong teamwork skills, hunger for success, and willingness to roll up sleeves and help wherever needed.
• Excellent written and verbal communication skills.

Nice To Haves

• Experience with software used in product design workflows, such as Gravity Sketch, CAD, Illustrator, or Photoshop.
• A footwear-focused design degree.
• Footwear-specific background or knowledge.

Responsibilities

• Build relationships with customers at all levels, from end users to senior management.
• Partner with senior stakeholders to develop mutually agreed-upon success plans addressing customer challenges and goals.
• Lead and coordinate internal teams’ efforts to achieve customer success on assigned accounts.
• Coordinate large-scale license rollouts and communication and logistics with new users, teams, and stakeholders.
• Apply learnings from customer accounts to identify best practices for enterprise change management.
• Coordinate customer education and training on product features.
• Translate customer product requests and feedback to internal experts.
• Support Design Consultants in framing and streamlining priorities to maximize client return on investment.
• Use quantitative and qualitative data to uncover insights and drive actions within accounts.
• Collaborate with Sales, Product, Engineering, and Marketing to achieve customer success.
• Represent the voice of the customer internally, sharing how customers use Gravity Sketch and how the company can support them and maximize value.
• Contribute to analysis, planning, and execution of Customer Success processes and help establish the CSM function.

Benefits

• Opportunity to help implement the future of design at Fortune 500 clients.
• Experience in a high-growth, fast-paced environment and rapidly evolving company structures.
• Collaborative and supportive internal culture emphasizing inclusion, growth, and connection.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed