Customer Success Manager, Enterprise
About The Position
The Enterprise Customer Success Manager owns a book of business of Wix enterprise accounts, serving as a trusted partner and consultant and guiding customers on launching and optimizing their Wix deployments in line with web development best practices. The role partners with Product teams to create tailored onboarding workshops and trainings, responds to customer product inquiries and helps solve complex use cases and workflows, and conducts business reviews to assess progress toward desired outcomes, identify opportunities for deeper feature engagement, and communicate Wix’s impact on customers’ businesses. The role fosters customer health through periodic website reviews that encourage feature adoption and ongoing business value throughout the customer lifecycle. It also identifies growth opportunities, facilitates renewals, collaborates with Marketing on customer references and case studies, and represents the voice of the customer to the Wix product team. The position is based in New York City and follows a hybrid model, with employees expected to work from the office three days per week. Wix’s Enterprise team is a new team focused on helping large companies maximize their online potential.
Requirements
- At least 5 years of customer success management experience within a SaaS company.
- At least 3 years of experience working with enterprise customers and discussing growth, upselling, and renewals.
- Experience presenting complex ideas accessibly and engagingly to executive-level customers.
- Strong organizational, project management, and time management skills.
- Must be based in New York or able to commute to the New York City office.
Responsibilities
- Own a book of business of Wix enterprise accounts and act as a trusted partner and consultant.
- Guide enterprise customers on launching and optimizing their Wix deployments using web development best practices.
- Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements.
- Respond to customer product inquiries and provide solutions for complex use cases and workflows.
- Conduct customer business reviews to assess progress against desired business outcomes, identify opportunities for deeper feature engagement, and measure and communicate Wix’s impact on the customer’s business.
- Foster customer health through periodic website reviews that encourage new feature adoption and ongoing business value throughout the customer lifecycle.
- Identify growth opportunities and facilitate the renewal process with enterprise customers.
- Collaborate with the Marketing team to identify customer references and case studies.
- Represent the voice of the customer to the Wix product team and help shape product evolution.
Benefits
- Comprehensive health and life benefits, including fully covered medical, dental, and vision.
- Generous and flexible time off.
- Emotional and mental health support programs.
- Allowances supporting nutrition, fitness, and productivity.
- 401(k) matching with no vesting period.
- Restricted stock units (RSUs) for all employees.
- Employee Stock Purchase Plan (ESPP), allowing employees to purchase Wix shares at a discounted rate.
- Variable compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
