Enterprise Customer Success Manager - Boston/New York
About The Position
The Enterprise Customer Success Manager proactively drives new product attachment and builds strong relationships across Datadog’s largest and most strategic customers. The role advocates for customers internally and focuses on delivering a positive customer experience, with relationship management at its core while identifying growth opportunities. Using a defined methodology, the manager identifies each customer’s needs and communicates the value of Datadog’s products. As a strategic partner, the manager works with customer stakeholders and cross-functional Datadog teams to understand customer goals, demonstrate measurable business outcomes, guide onboarding, and ensure consistent value delivery. The role also analyzes adoption and usage, leads strategic reviews, and connects technical observability and security use cases to business objectives. Datadog operates as a hybrid workplace and values office collaboration. The role is listed for Boston/New York, and customer travel for onsite visits and events may be required.
Requirements
- At least 3 years of experience in a Customer Success or Account Management role.
- Ability to manage a broad portfolio of accounts associated with large enterprise corporate customers.
- Knowledge of working with Fortune 1000 companies and global brands across industries.
- Strong communication skills, exceptional attention to detail, and ability to tailor communication to audiences such as CTOs, VPs of Engineering, and DevOps professionals.
- Experience in the B2B technology space or with SaaS companies.
- Ability to travel for customer onsite visits and events as required.
- Fluency in written and spoken English.
Responsibilities
- Act as a strategic partner to customers, coordinating internal teams and engaging executive, technical, and business stakeholders to understand customer goals and develop a clear Datadog value narrative.
- Build and maintain executive relationships and communicate outcome-driven value stories connecting technical use cases to measurable business results.
- Lead quarterly business reviews (QBRs) and strategic reviews to demonstrate impact, align priorities, and define next-step initiatives.
- Analyze adoption and usage trends, quantify delivered value, identify insights and gaps in large datasets, and develop financially grounded commercial recommendations and strategic opportunities.
- Position Datadog as a critical observability platform that enables reliability, efficiency, and informed decision-making.
- Own and project manage onboarding for new customers.
- Collaborate with AEs, SEs, TAM, Product, Support, Enablement, and other technical teams to ensure consistent value delivery and messaging.
- Use an understanding of observability and security platforms to align customers’ technical and business objectives with Datadog offerings.
- Advocate for customers internally and identify opportunities for product growth and attachment.
Benefits
- Best-in-breed onboarding.
- Generous global benefits.
- Intra-departmental mentor and buddy program for in-house networking.
- New-hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- Inclusive company culture, with opportunities to join Community Guilds and Inclusion Talks.
- Competitive salary and equity package, potentially including variable compensation.
- Healthcare, dental, parental planning, and mental health benefits.
- 401(k) plan and match.
- Paid time off.
- Fitness reimbursements.
- Discounted employee stock purchase plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
