Customer Success Manager

Eftsure

20d•Remote

About The Position

Relish is seeking a proactive, commercially minded Customer Success Manager to support enterprise customers and help them achieve results with its AI-powered solutions for supplier relationships, third-party risk and procurement processes. The role owns key customer relationships and acts as a trusted advisor, driving product adoption, customer satisfaction, retention and account growth. The Customer Success Manager partners with customer stakeholders to understand business objectives and challenges, recommend solutions, and demonstrate ongoing value. They collaborate with Sales, Product, Engineering, Support and Delivery, and use customer insights and performance metrics to identify risks and opportunities. The position is remote within the United States, but candidates must be based in the Eastern or Central Time Zones; West Coast candidates will not be considered.

Requirements

At least 3 years of experience in Customer Success, Account Management, or a similar customer-facing role.
Ability to manage customer relationships, drive retention, and identify commercial growth opportunities.
Strong business acumen and ability to balance customer outcomes with revenue objectives.
Excellent communication, stakeholder management, and problem-solving skills.
Proactive, organized, and customer-centric approach.
Confidence working with cross-functional teams and navigating complex customer challenges.
Experience using customer data and insights to drive engagement, adoption, and satisfaction.
Must be based in the Eastern or Central Time Zones of the United States; West Coast candidates will not be considered.

Nice To Haves

Experience in B2B SaaS or enterprise technology.
Experience with enterprise procurement platforms, Source-to-Pay solutions, or systems such as Workday, Coupa, or SAP Ariba.

Responsibilities

Build trusted, long-term customer partnerships, understand customer business objectives, and help customers realize maximum value from Relish solutions.
Manage customer success strategies, support renewals, and identify upselling and cross-selling opportunities.
Educate customers on product capabilities, best practices, and new features to increase engagement and achieve measurable business outcomes.
Work with customer stakeholders to understand challenges, recommend solutions, and demonstrate ongoing value.
Partner with Sales, Product, Engineering, Support, and Delivery to provide an exceptional customer experience.
Proactively resolve customer challenges, manage escalations, and navigate complex conversations toward positive outcomes.
Monitor adoption, customer health, and performance metrics to identify risks and opportunities for improvement.