Customer Success Manager
About The Position
Zefr is hiring a Customer Success Manager to oversee working relationships with clients using its programmatic product. The role works with major companies to help them use Zefr technology effectively and understand its value. The Customer Success Manager guides clients in executing advertising campaigns, offers strategic and data-informed recommendations to improve performance and meet KPIs, and supports customers through technical and strategic challenges. The position also relays customer needs and feedback to internal teams and identifies opportunities to deliver additional value through Zefr’s products and services.
Requirements
- Preferred experience of at least 2 years in customer success management, programmatic trading, or advertising operations.
- Deep understanding of Google Ads and DV360.
- Highly proactive, motivated self-starter who takes initiative.
- Excellent written and verbal communication skills, with the ability to adapt communication to all organizational levels and clients.
- Strong organizational skills and ability to prioritize multiple tasks and meet deadlines.
- Strong analytical skills, high comfort with Excel, and comfort working on data-driven initiatives.
- Ability to communicate technical systems or challenges in simpler terms to help customers understand them.
- Ability to work productively and respectfully with a wide array of people in a positive, team-oriented environment.
- Strong empathy and ability to understand customers’ spoken and unspoken needs.
- Strong and flexible time-management skills to support clients in-market and internationally.
Nice To Haves
- Experience with other Google Marketing Platform suite tools.
- Familiarity with the YouTube platform.
- Experience with analytics tools other than Excel.
Responsibilities
- Help clients execute campaigns in DV360, Google Ads, and Facebook by sharing tailored performance-enhancing tactics and strategies.
- Serve as the primary point of contact for partners, fielding requests and proactively engaging them.
- Provide strategic advice and work consultatively with clients to help meet primary KPIs on their advertising investment.
- Support customers through technical and strategic challenges and communicate client needs to internal teams to improve the product experience.
- Analyze client data to develop actionable solutions and lead initiatives that drive performance and reduce costs.
- Stay informed about clients’ goals, KPI-driving metrics, and relevant corporate and industry developments.
- Identify common customer challenges and work with cross-functional teams to interpret business and product needs.
- Understand Zefr’s products and services to identify and deliver opportunities for additional Zefr-driven value.
- Help brands achieve advertising goals while providing outstanding customer support.
- Work with Zefr’s product team, relaying customer feedback and helping improve the product suite.
Benefits
- Flexible PTO.
- Medical, dental, and vision insurance with FSA options.
- Company-paid life insurance.
- Professional development opportunities.
- 14 paid holidays off.
- Flexible hybrid work schedule.
- Shorter work days on select Fridays during the summertime (“Summer Fridays”).
- In-office lunches and free food.
- Optional in-person and virtual events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
