Customer Success Manager

All Lines Technology • Cranberry, PA

21d

About The Position

All Lines Technology is seeking an experienced Customer Success Manager to join its Customer Success organization. This strategic, customer-facing role manages relationships with the company’s largest and most complex clients, acting as a trusted advisor who aligns technology investments with business objectives and drives long-term customer success.

The Customer Success Manager partners with customer executives, IT leadership, and internal teams to identify opportunities, mitigate risks, improve customer outcomes, and strengthen strategic partnerships. A key responsibility is leading Strategic Business Reviews (SBRs), presenting data-driven insights, technology recommendations, and actionable plans that support customer goals. Success requires strong business acumen, technical aptitude, executive presence, and a passion for building long-term customer relationships.

Requirements

• Experienced Customer Success Manager.
• Strong business acumen.
• Technical aptitude.
• Executive presence.
• Passion for building long-term customer relationships.

Responsibilities

• Serve as the primary strategic advisor for an assigned portfolio of top-tier and complex clients.
• Develop executive-level relationships and maintain a deep understanding of customer business objectives, technology environments, and success metrics.
• Lead Strategic Business Reviews (SBRs), presenting operational insights, technology trends, risks, opportunities, and strategic recommendations.
• Create and execute customer success plans that drive retention, satisfaction, adoption, and long-term partnership growth.
• Act as the voice of the customer by proactively identifying risks, addressing concerns, and coordinating internal resources to ensure successful outcomes.
• Collaborate with Service Delivery, Professional Services, Security, Sales, and Project Management teams to align services with customer goals.
• Analyze customer health, service trends, project performance, and business outcomes to recommend improvements and strategic initiatives.
• Support customer retention and growth through consultative planning and trusted-advisor relationships.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed