Customer Success Manager (Data & AI)

Roamler • Amsterdam, MO

3d • €50,000 - €60,000 • Hybrid

About The Position

Roamler is seeking a Customer Success Manager with a data and AI profile for its Out-of-Home team at the Amsterdam headquarters. Roamler provides insights and activation services to customers in Retail and Out-of-Home, combining data, SaaS products, Sales & Marketing apps, and its crowd. The company has a team of more than 100 professionals and operates across several countries.

The Customer Success Manager acts as a strategic partner for a portfolio of 15–20 leading customers and owns the full customer journey. The role translates complex business questions into suitable data, apps, insights, and SaaS solutions; coordinates implementation and project teams through launch; and proactively advises and trains customers to help them achieve their goals and make effective use of Roamler’s data and tools. The role also supports customer growth, monitors account health and retention, and channels customer feedback and data questions to the product and data teams.

Working with the data team, the manager helps create analyses, reports, and dashboards using company data, with AI tools as an accelerator. The position is based at the Amsterdam office, with three office days per week, and requires at least 32 hours per week. Compensation is €50,000–€60,000, excluding bonus, alongside secondary employment benefits.

Requirements

• At least HBO-level working and thinking ability.
• At least 2 years of commercial experience in account management or relationship management.
• Proactive, organized, and strong in communication and stakeholder management.
• Comfortable working with data, able to read a dataset, understand what it contains and what is missing, and build with it.
• Uses AI tools actively and daily to work faster and better, and is curious about further possibilities.
• Able to communicate effectively with stakeholders ranging from marketing directors to field sales teams and data scientists.
• Excellent command of Dutch and English.
• Hands-on mentality and a good sense of humor.

Nice To Haves

• Passion for foodservice and/or retail.
• A passion for cooking.

Responsibilities

• Serve as strategic point of contact and partnership builder for a portfolio of customers.
• Translate business questions into appropriate combinations of data, apps, and insights.
• Implement products and services, including coordinating project teams.
• Work with the data team to build analyses, reports, and dashboards using company data and AI tools.
• Advise and train customers so they can make the most of the data.
• Monitor account usage and health, and proactively support retention and growth.
• Systematically relay customer feedback and data questions to the product and data teams.

Benefits

• Competitive salary of €50,000–€60,000 excluding bonus, depending on experience and expertise.
• Good secondary employment conditions.
• Opportunities for personal development.
• 25 vacation days.
• Pension plan with an 8% employer contribution.
• Laptop, iPad, and mobile phone.
• Monthly drinks and team activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed