AI Customer Success Intern

KnowBe4•Clearwater, FL

16h•Hybrid

About The Position

The AI Customer Success Intern is a paid, 3-month internship supporting KnowBe4’s Customer Management team. The role combines customer success domain knowledge with AI integrations, helping customers adopt and realize value from KnowBe4’s security awareness training and phishing simulation platform. The intern will work alongside Customer Management leads, Customer Success Managers (CSMs), and the GTM Engineer (Customer Success) to build, test, maintain, and roll out AI workflows, including executive sponsor briefs, health and engagement signals, adoption scorecards, and onboarding reporting. The internship program runs from January 25, 2027, through April 16, 2027, and includes company training, onboarding, professional development workshops, executive Ask Me Anything sessions, team-building activities, and social events. This hybrid position is open to candidates in the greater Tampa Bay area and requires working in the Clearwater, Florida office four days per week. Interns are responsible for their own relocation, if needed, and lodging for the internship duration.

Requirements

Currently pursuing or recently completed a diploma or degree in Computer Science, Data Analytics, Business, Information Systems, or a related field.
Hands-on use of an AI assistant for real work and interest in prompt design.
Basic SQL or Python skills.
Comfortable using spreadsheets and documents, including Excel or Google Sheets and Word or Google Docs.
Familiarity with email and collaboration tools such as Gmail and Google Workspace.
Strong verbal and written communication skills.
Organized, detail-oriented, and able to manage multiple tasks with guidance.
Curious, coachable, and comfortable working in a team environment.
Able to explain AI outputs and their limitations to non-technical stakeholders.
Comfortable checking AI outputs against source data.

Nice To Haves

IT experience or exposure.
Interest in AI, SaaS, or customer-facing roles.
Exposure to CRM tools such as Salesforce and customer success platforms such as ChurnZero.
Experience building with an LLM API, Claude, or a no-code automation tool.
Exposure to MCP connectors or API integrations.
Experience on projects involving customer support, onboarding, training, or account management, including school, part-time, or internship projects.

Responsibilities

Learn to build and support AI workflows for Customer Management, including executive sponsor briefs, health and engagement signals, adoption scorecards, and onboarding scorecards.
Prototype prompts, skills, and small scripts, and maintain them after launch.
Assist with and test AI outputs before Customer Success Managers rely on them.
Build test sets from real accounts; check outputs against Salesforce, ChurnZero, and Snowflake source data; log errors; and fix them.
Work with Customer Success Managers and Customer Management leads to define desired outputs for adoption, health, and engagement, then translate requirements into prompts or logic.
Use KnowBe4 assessments and reporting to support adoption insights, including participation rates, phishing outcomes, training completion trends, and retention trends.
Keep internal trackers and dashboards current and escalate risks or blockers to the assigned Customer Success Manager.
Maintain runbooks, prompt versions, data definitions, and templates.
Compile and share approved KnowBe4 resources and rollout steps, and support AI Champions as they adopt the workflows.