AI Customer Success Intern

KnowBe4•Clearwater, FL

1d•Hybrid

About The Position

The AI Customer Success Intern is a paid, 12-week internship running January 25, 2027, through April 16, 2027. The role combines customer success domain knowledge with AI integrations. The intern supports the Customer Management team in delivering a strong customer experience and helping customers adopt and realize value from KnowBe4’s security awareness training and phishing simulation platform. The position includes learning how customer success works while building, testing, and maintaining AI workflows intended to make customer management work faster and more accurate. The intern works alongside Customer Management leads, Customer Success Managers (CSMs), and the GTM Engineer (Customer Success) to develop and roll out AI workflows, including executive sponsor briefs, health and engagement signals, adoption scorecards, and onboarding reporting. The position is hybrid and open to candidates in the greater Tampa Bay area, with work required in the Clearwater, Florida office four days per week. The intern is responsible for relocation, if needed, and lodging for the internship. KnowBe4’s internship program includes company training, onboarding, professional development workshops, Ask Me Anything sessions with the CEO and senior executives, team-building activities, and social events.

Requirements

Currently pursuing or recently completed a diploma or degree in Computer Science, Data Analytics, Business, Information Systems, or a related field.
Hands-on use of an AI assistant for real work and interest in prompt design.
Basic SQL or Python skills.
Comfort with spreadsheets and documents, such as Excel or Google Sheets and Word or Google Docs.
Familiarity with email and collaboration tools such as Gmail and Google Workspace.
Strong verbal and written communication skills.
Organized and detail-oriented, with the ability to manage multiple tasks with guidance.
Curious, coachable, and comfortable working in a team environment.
Able to explain AI outputs and their limitations to non-technical stakeholders.
Comfortable checking AI outputs against source data.

Nice To Haves

IT experience or exposure.
Interest in AI, SaaS, or customer-facing roles.
Exposure to CRM tools such as Salesforce and customer success platforms such as ChurnZero.
Experience building with an LLM API, Claude, or a no-code automation tool.
Exposure to MCP connectors or API integrations.
Experience on projects involving customer support, onboarding, training, or account management, including through school, part-time work, or internships.

Responsibilities

Learn to build and support AI workflows for Customer Management, including executive sponsor briefs, health and engagement signals, adoption scorecards, and onboarding scorecards.
Prototype prompts, skills, and small scripts, and maintain them after launch.
Assist with testing AI outputs before CSMs rely on them; build test sets from real accounts, verify outputs against Salesforce, ChurnZero, and Snowflake source data, log errors, and help fix them.
Work with CSMs and Customer Management leads to define effective outputs for adoption, health, and engagement, and translate those requirements into prompts or logic.
Use KnowBe4 assessments and reporting to support adoption insights, including participation rates, phishing outcomes, training completion trends, and retention trends.
Keep internal trackers and dashboards current, and escalate risks or blockers to the assigned CSM.
Maintain runbooks, prompt versions, data definitions, and templates.
Compile and share approved KnowBe4 resources and rollout steps, and support AI Champions as they adopt the workflows.