Digital Customer Success Intern

KnowBe4•Clearwater, FL

2d•Hybrid

About The Position

The Digital Customer Success Intern supports KnowBe4’s Digital Customer Success Program, helping customers adopt and realize value from its security awareness training and phishing simulation platform through digital, lifecycle-aligned engagement. This temporary, for-credit internship is for someone interested in digital customer engagement, campaign execution, and customer health and adoption management in a fast-paced SaaS environment. The intern works alongside Digital Customer Success Managers, Renewal Specialists, and cross-functional partners, including Support, Product Marketing, and Account Management, to execute campaigns, maintain engagement data, respond to customer requests, and improve internal processes. Successful interns may be considered for a full-time Digital Customer Success role after the semester concludes. The position is hybrid and open to candidates in the greater Tampa Bay area. The intern is required to work in the Clearwater, Florida office three days per week. The 12-week program runs from January 25, 2027, through April 16, 2027. This is a paid internship; the intern is responsible for relocation, if needed, and lodging for the duration of the internship. The internship program includes company training, onboarding, professional development workshops, Ask Me Anything sessions with the CEO and senior executives, team-building activities, and social events.

Requirements

Currently enrolled in a diploma or degree program in Business, Marketing, Communications, Information Systems, Cybersecurity, or a related field; enrollment is required for this for-credit internship.
Comfort with spreadsheets and documents, such as Excel or Google Sheets and Word or Google Docs.
Familiarity with email and collaboration tools such as Gmail and Google Workspace.
Strong verbal and written communication, including concise customer-facing writing with a clear call to action.
Organized and detail-oriented, with the ability to manage multiple tasks with guidance.
Comfort reading engagement data and drawing simple conclusions from it.
Curious, coachable, and comfortable working in a team environment.

Nice To Haves

IT experience or exposure.
Interest in cybersecurity, SaaS, digital marketing, or customer-facing roles.
Exposure to marketing automation or customer success platforms such as Marketo, ChurnZero, or Gainsight, or CRM tools such as Salesforce.
Coursework or projects involving email campaigns, data analysis, customer support, onboarding, or account management, including school, part-time, or internship experience.
Fluency in additional languages; this is not required, and KnowBe4 localizes campaigns for markets including Japan and Germany.

Responsibilities

Assist with building and quality-reviewing targeted, lifecycle-aligned email journeys under the guidance of the Digital Success Manager.
Build and update audience segments, apply campaign entry and exit criteria, and maintain accurate contact, subscription, and engagement records.
Pull and summarize campaign opens, clicks, and delivery metrics, and flag trends across contacts, accounts, and designations for team review.
Draft customer-facing adoption and value-play content with clear calls to action, and queue plays for review and approval before delivery.
Triage inbound requests for enablement, self-service guidance, and support case review; route requests to the appropriate owner and draft responses using approved templates.
Check content drafts against KnowBe4’s brand, design, tone, and voice guidelines before review and approval.
Build product knowledge across the KnowBe4 Platform, including security awareness training, phishing simulation, email and collaboration security, and AIDA.
Monitor adoption signals for assigned accounts and share usage and engagement trends with CSMs and Renewal Specialists to support retention, renewal goals, and identification of expansion opportunities.
Capture customer feedback and share it with Product Management, Technical Support, and Sales through established channels.
Participate in team initiatives and ad hoc campaign requests, including refreshing templates, updating onboarding checklists, documenting playbooks, and preparing assets for CSMs.