Customer Service Representative Jobs

About The Position

Requirements

• High school diploma or GED required.
• Two or more years of customer service or administrative experience preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to work independently while collaborating with cross-functional teams.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Strong attention to detail and problem-solving skills.

Nice To Haves

• Experience in construction, cabinetry, manufacturing, flooring, or a related industry is a plus.

Responsibilities

• Serve as the primary contact for customers throughout the cabinet order process.
• Process customer orders, revisions, and change requests accurately.
• Coordinate with project managers, warehouse personnel, purchasing, scheduling, and installation teams to ensure projects stay on schedule.
• Provide updates on order status, deliveries, and installation schedules.
• Resolve customer concerns, shortages, damages, warranty requests, and service issues in a timely and professional manner.
• Maintain accurate customer records and documentation.
• Review purchase orders, work orders, and project information for accuracy.
• Communicate effectively with customers, vendors, and internal departments.
• Assist with administrative tasks that support daily operations.
• Provide an outstanding customer experience while maintaining professionalism in every interaction.

Benefits

• Supportive work environment
• Opportunities for growth