Customer Service Representative

PennEngineering®•Tonawanda, NY

15h•Onsite

About The Position

At PennEngineering, we innovate and collaborate to make the world a better place. You can contribute to work that matters with a company where diversity, equity and belonging are shared values. We’re committed to fostering an environment for every employee that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. PennEngineering is seeking a motivated, excited, individual to be a part of the Customer Service Team. As the Customer Service Representative at PennEngineering, you’ll collaborate with teams that do truly amazing things. Join us as we build the future in Manufacturing and Engineering!

Requirements

The ability to read and write in English, as well as maintaining records and creating reports for various purposes.
Ability to effectively present information and respond to questions in one-on-one and group situations involving employees, suppliers and the public.
Basic math skills, ability to use conversion formulas.
Basic mechanical aptitude.
Strong computer skills including Word, Excel and ERP/CRM systems.
Ability to apply common sense understanding to carry out detailed written and oral instructions.
Ability to deal with problems involving several variables in standardized situations.
Ability to review data, draw conclusions and make suggestions based on data.
Ability to work within timelines
Ability to coordinate multiple departments to problem solve issues for customers in a timely manner

Nice To Haves

Bachelor’s degree preferred.
Automotive industry experience preferred

Responsibilities

Enter and acknowledge customer purchase orders.
Expedite customer orders.
Maintain/update information in customer portals/supplier portals
Prepare and send reports as required.
Maintain contact with customers
Update any pertinent contact information in the CRM system.
Meet with Supply Chain teams to coordinate supply with short term and long term customer demand.
Update and maintain release schedules and production forecasts
Participate in various projects (information gathering, lead support, distributor programs, etc) when necessary.
Utilize our systems to provide the timely delivery of products from Sherex Global supply network.
Keep the order dates and delivery dates in our system up-to-date and accurate.
Study sales records and inventory levels of current stock to assist in developing strategic purchasing programs.
Create and track Key Performance Indicators
Assist in any way to control inventory levels and improve on inventory turnover rate.
Foster harmonious working relations with all Supply Chain partners (Suppliers, Internal and External Customers).
Evaluate and monitor contract performance to ensure compliance with obligations and to determine need for changes.
Maintain and review computerized or manual records of item sales, purchases, costs, delivery, product performance, and inventories as required.
Work with Sherex Outside Sales Team and Sales Representatives to maintain current business relationships and develop new projects with distributors and OEM’s.