Customer Service Representative / Front Desk
Goldfish Swim School - Chesapeake•Chesapeake, VA
•Onsite
About The Position
Goldfish Swim School Milford is hiring a part-time Customer Service / Front Desk Representative to be the friendly first point of contact for families in our Chesapeake location. This role exists to create a smooth, welcoming experience from check-in to follow-up.
Requirements
- Comfortable speaking with children and parents
- Strong communication, basic tech skills, and organization
- High energy, dependable work ethic
- Ability to pass background examinations prior to training
- High School Diploma or equivalent preferred
Nice To Haves
- Bi-lingual highly preferred
Responsibilities
- Deliver “WOW” customer service to members and guests
- Support class scheduling, accounts, and billing questions
- Help drive enrollments by sharing membership options
- Keep the front area organized, including light cleaning
- Open the lobby, get the day’s class flow in front of you, and greet families as they arrive.
- Answer phones and messages, update schedules, and help parents understand next steps.
- Stay calm, keep lines moving, and coordinate with the deck team so transitions feel easy.
- Reset the space so the next block starts clean, organized, and ready for more smiling swimmers.
Benefits
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Free food & snacks
- Training & development
- Employee discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
