Bi-Lingual Customer Service Representative
About The Position
ASI is recruiting for a Bilingual Customer Service Representative (CSR) who will be responsible for Customer Service, Data Entry, and backup cashiering in different locations in Maryland. The CSR will report directly to a supervisor in support of speed & red-light camera system violation processing. The data entry clerk will be responsible for the initial review of violation images, secondary review of violations confirming vehicle type and address of violator in accordance with project specific business rules. The CSR is expected to document any issues observed at enforced locations and communicate to their supervisor. In addition, the CSR may be required to answer telephone customer service calls in accordance with defined telephone scripts and protocol. The CSR may be required to review mailed correspondence and take action on customer correspondence in accordance with defined protocol and procedure as well as accept payments at the customer service window where walk-in customer payments are processed.
Requirements
- Ability to speak and write in Spanish
- Attention to detail and dependable work ethic required
- Typing speed 40 WPM
- Word processing software (Required 2 Years)
- Spreadsheet software (Required 2 Years)
- Some computer skills required
Nice To Haves
- Photo Enforcement knowledge
- State License Plate knowledge
Responsibilities
- Prepares source data for computer entry by compiling and sorting information
- Enters traffic citation information into a computer
- Reviews video evidence of traffic violations
- Maintains log of activities and completed work
- Document any issues observed at enforced locations and communicate to their supervisor
- Answer telephone customer service calls in accordance with defined telephone scripts and protocol
- Review mailed correspondence and take action on customer correspondence in accordance with defined protocol and procedure
- Accept payments at the customer service window where walk-in customer payments are processed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
