Customer Service Representative

Diehl Automotive Group • Bellevue, PA

17h • Onsite

About The Position

Diehl Collision of Bellevue is looking for a friendly, organized, and dependable Customer Service Representative (CSR) to join our growing collision center team. If you enjoy helping people, have strong communication skills, and thrive in a fast-paced environment, we want to hear from you! As a Customer Service Representative, you will often be the first point of contact for customers following an accident or vehicle damage. You'll play an important role in creating a positive customer experience by answering questions, coordinating appointments, assisting with paperwork, and keeping customers informed throughout the collision repair process.

Requirements

• Excellent verbal and written communication skills
• Professional and positive attitude
• Strong organizational and multitasking abilities
• Comfortable working with computers, phones, email, and office software
• Ability to work effectively in a busy automotive repair environment
• Dependable, punctual, and detail-oriented
• Ability to communicate professionally with customers, insurance representatives, and coworkers

Nice To Haves

• Previous customer service, receptionist, administrative, dealership, or collision center experience is preferred
• Automotive or insurance experience is a plus, but not required

Responsibilities

• Greet customers in person and provide professional, friendly service
• Answer incoming phone calls and respond to customer inquiries
• Schedule collision repair estimates, appointments, and vehicle drop-offs
• Assist customers with basic questions regarding the collision repair process
• Communicate with collision estimators, technicians, insurance companies, and other team members
• Provide customers with updates regarding their vehicle repairs
• Assist with repair orders, customer paperwork, and insurance documentation
• Coordinate vehicle pickup and delivery when necessary
• Maintain accurate customer information and records
• Help keep the front office and customer reception areas organized
• Follow up with customers to help ensure a positive experience
• Perform general administrative and clerical duties as needed

Benefits

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and vacation
• Employee vehicle purchase and service discounts
• Career advancement opportunities
• Training and professional development
• Supportive team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed