Customer Service Representative Jobs

About The Position

Requirements

• High school diploma or GED
• Experience in customer service, call center, or another customer-facing environment.

Nice To Haves

• Previous customer service experience
• Previous contact center or call center experience

Responsibilities

• Handle a high volume of customer inquiries by phone, identifying needs and providing clear, accurate information.
• Research and resolve account questions or discrepancies, taking ownership through resolution and escalating when needed.
• Review, update, and maintain accurate customer information across multiple systems while protecting confidential data.
• Clearly explain programs, benefits, policies, procedures, and account requirements.
• Accurately document customer interactions, actions, and resolutions.
• Navigate multiple systems and resources to efficiently research and complete customer requests.
• Follow established policies, procedures, regulatory requirements, and service standards.
• Partner with internal teams to resolve issues and ensure seamless customer experience.

Benefits

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off
• Paid volunteer time