Customer Service Representative Jobs

About The Position

Requirements

• Strong customer service mindset with a commitment to building positive customer relationships.
• Effective verbal and written communication skills with the ability to interact professionally across diverse audiences.
• Strong organizational skills with attention to detail and the ability to manage multiple priorities.
• Proficiency with business systems, technology, and data entry while maintaining accuracy.
• Initiative, problem solving ability, and the capacity to work both independently and collaboratively in a team environment.

Responsibilities

• Provide exceptional customer service by responding to customer inquiries, requests, and concerns in a timely and professional manner.
• Process orders, quotations, and customer transactions accurately while maintaining detailed records.
• Coordinate with operations, dispatch, sales, and accounting teams to ensure seamless customer support and issue resolution.
• Monitor customer accounts and proactively communicate updates regarding orders, deliveries, and service requests.
• Identify opportunities to improve customer satisfaction and contribute to efficient business operations.

Benefits

• Competitive base salary.
• 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.
• Medical, Dental, and Vision along with Prescription Drug Benefits
• Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
• AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
• Paid Bonding Leave
• 15 days of Paid Vacation
• 40 hours of Paid Sick Leave
• 10 Paid Holidays