Customer Service Representative 3pl

State Logistics • Fontana, CA

1d • Onsite

About The Position

We are looking for a detail-oriented representative to provide awesome customer service to our customers. This role involves receiving and processing outbound orders, preparing routing information, scheduling appointments with carriers, and ensuring timely delivery. The representative will also handle order adjustments, cancellations, process inbound returns, access customer online programs, update records, and send out reports. Invoice processing is also a key responsibility.

Requirements

• 6 months+ in a high-volume customer service role with a 3PL strongly preferred.
• Working knowledge of Microsoft Word, Outlook, and Excel.
• Ability to organize and prioritize work and meet deadlines.
• Multi-tasking!!
• Excellent customer service skills (friendly, courteous, helpful).
• Available to work some overtime as needed

Nice To Haves

• No degree required!

Responsibilities

• Receive and process outbound orders by EDI, phone, fax or email in either our in-house WMS system or SAP.
• Prepare routing information, schedule appointments with carriers, and shipping documents.
• Prepare any follow-up to ensure delivery can be made by the specified dates required.
• Initiate tracers with carriers.
• Adjust or cancel orders and process inbound returns as requested.
• Access customer's online shipping or receiving programs and update records for individual accounts.
• Send daily, weekly or monthly reports to the customer as requested.
• Invoice processing

Benefits

• Wear jeans everyday!
• Advancement Opportunities
• Merit increases for performance
• Paid Time Off (Vacation - accrued starting with first check; sick and holiday– after 90 days of employment).
• Holiday Premiums for holidays worked (no wait time for this benefit! If your shift starts on a holiday, you’ll receive a holiday premium even if you are in your first 90 days!)
• Low medical premiums for you and your family – Company covers 70%
• Paid Life Insurance and AD&D.
• Employee Stock Ownership Plan (ESOP) & 401K with Company Matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed