Customer Service Representative 3pl

States Logistics Services, Inc.•Fontana, CA

2d•$22 - $23•Onsite

About The Position

We are growing and looking for a detail-oriented representative to provide awesome customer service to our customers! This role involves receiving and processing outbound orders, preparing routing information and shipping documents, adjusting or canceling orders, processing inbound returns, accessing customer online programs, updating records, sending reports, and invoice processing. Some overtime will be required based on volume.

Requirements

6 months+ in a high-volume customer service role with a 3PL strongly preferred.
Working knowledge of Microsoft Word, Outlook, and Excel.
Ability to organize and prioritize work and meet deadlines. Multi-tasking!!
Excellent customer service skills (friendly, courteous, helpful).
Available to work some overtime as needed

Nice To Haves

3PL CSR experience

Responsibilities

Receive and process outbound orders by EDI, phone, fax or email in either our in-house WMS system or SAP.
Prepare routing information, schedule appointments with carriers, and shipping documents.
Prepare any follow-up to ensure delivery can be made by the specified dates required. Initiate tracers with carriers.
Adjust or cancel orders and process inbound returns as requested.
Access customer's online shipping or receiving programs and update records for individual accounts.
Send daily, weekly or monthly reports to the customer as requested.
Invoice processing

Benefits

Wear jeans everyday!
Advancement Opportunities
Merit increases for performance
Paid Time Off (Vacation - accrued starting with first check; sick and holiday– after 90 days of employment).
Holiday Premiums for holidays worked
Low medical premiums for you and your family – Company covers 70%
Paid Life Insurance and AD&D.
Employee Stock Ownership Plan (ESOP) & 401K with Company Matching.

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