Customer Service Representative

Intermountain Home Services LLC • Sandy, UT

1d • Onsite

About The Position

Join the Front Line of Elite Customer Experience. At Intermountain Home Services (IHS), our Customer Service Representatives are more than call takers. They're problem solvers, appointment setters, relationship builders, and the first impression of our brands. If you're energized by helping people, thrive in a fast-paced environment, and believe every call is an opportunity, we want to hear from you.

Requirements

• 1+ year of customer service or call center experience
• Strong phone, communication, and computer skills
• Ability to pass a background check and drug screening

Nice To Haves

• Experience with CRM or scheduling software preferred

Responsibilities

• Answer inbound calls and customer inquiries with professionalism and urgency
• Schedule, confirm, and manage appointments across multiple home service brands
• Create exceptional customer experiences that build trust and loyalty
• Resolve customer concerns quickly and effectively
• Coordinate with dispatch and operations teams to optimize scheduling
• Maintain accurate customer records in CRM and scheduling systems
• Follow up on missed appointments, customer feedback, and service opportunities
• Make outbound calls during slower periods to maximize booking opportunities
• Present and promote maintenance plan solutions to customers
• Bring an "always say yes" mindset and convert every opportunity possible

Benefits

• Competitive market-based pay
• Performance incentives for customer-facing roles
• Medical coverage with affordable family options
• Dental and vision plans
• HSA and copay plan choices
• 401(k) match: 100% up to 3%, plus 50% from 3% to 5%
• 6 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed