Customer Service Representative - Patient Registration (ER, Night Shift)
About The Position
R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As a Patient Access Representative, you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care. This is more than registration — it’s a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.
Requirements
- Exceptional customer service experience, communication, and interpersonal skills
- Strong composure and professionalism in a fast-paced environment
- Ability to multitask and prioritize quickly with high attention to detail
- Comfortable with shifting priorities based on patient needs
- High School Diploma or GED
- Ability to pass a background check, drug test, and meet vaccination requirements
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
Responsibilities
- Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently
- Answer phones and gather accurate patient information quickly in a fast-paced environment
- Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion
- Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
- Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable
- Collaborate with nurses, physicians, and care teams to ensure smooth patient flow
Benefits
- Experience in healthcare administration & patient access
- Exposure to revenue cycle, insurance processes, and hospital operations
- Opportunity for growth within R1
- A team environment focused on innovation, collaboration, and patient experience
- Meaningful work supporting patients during urgent and emotional moments
- competitive benefits package
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
