Customer Service Representative
OneMain Financial•Fort Worth, TX
•Onsite
About The Position
As a Customer Service Specialist, you’ll provide accurate, timely, and professional support to customers with questions about their accounts, programs, benefits, policies, and services. This role is ideal for someone with strong communication and problem-solving skills, attention to detail, and the ability to navigate multiple systems in a fast-paced customer service environment.
Requirements
- High school diploma or GED
- Experience in customer service, call center, or another customer-facing environment.
Nice To Haves
- Previous customer service experience
- Previous contact center or call center experience
Responsibilities
- Handle a high volume of customer inquiries by phone, identifying needs and providing clear, accurate information.
- Research and resolve account questions or discrepancies, taking ownership through resolution and escalating when needed.
- Review, update, and maintain accurate customer information across multiple systems while protecting confidential data.
- Clearly explain programs, benefits, policies, procedures, and account requirements.
- Accurately document customer interactions, actions, and resolutions.
- Navigate multiple systems and resources to efficiently research and complete customer requests.
- Follow established policies, procedures, regulatory requirements, and service standards.
- Partner with internal teams to resolve issues and ensure seamless customer experience.
Benefits
- Health and wellbeing options for team members and their dependents
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Continuing education
- Bonus eligible
- Paid time off
- Paid volunteer time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
