Bi-Lingual Customer Service Representative

TA Resources•Deerfield Beach, FL

1d•Hybrid

About The Position

At TA Resources, we re-imagine traditional staffing and HR consulting with small to mid-size businesses in mind, focusing on their unique needs to match them with the talent required for growth. We are currently searching for a Bilingual Customer Service Representative for our client located in the Deerfield Beach, FL area. This is a contract position with the potential to become permanent for a strong performer. As a Customer Service Representative, you will play a key role in maintaining the efficiency of our service operations. This role involves handling inquiries related to contract administration, dealer web portal access, and supply orders, while fostering strong relationships and delivering high-quality support to ensure business continuity. The ideal candidate possesses over two years of experience in delivering exceptional customer service, coupled with a friendly demeanor, a strong customer-first mindset, and a collaborative spirit. A Senior Customer Service Representative should be resourceful and innovative in navigating challenges, maintaining clear and effective communication while adhering to established processes. With excellent written and verbal communication skills, keen attention to detail, and the ability to multitask across systems, this individual will ensure every request is handled with precision.

Requirements

High school diploma or equivalent required.
Minimum of 2 years of customer service experience in an Omni channel contact center.
Ability to work 8:30am–5:00pm CST in a hybrid environment (2 days in office, 3 days from home).
Strong motivation and a positive team player attitude.
Excellent verbal, written, and active listening communication skills.
Strong interpersonal skills with emotional intelligence and problem-solving capabilities.
Critical thinking and ability to manage high-pressure customer interactions.
Proficient in multitasking across multiple systems and screens; strong data entry and typing skills.
Experience with Microsoft Office and other relevant software tools.
Ability to manage priorities in a fast-paced environment.
Technologically savvy with the ability to quickly learn new systems.
Bilingual proficiency in English and Spanish is required.

Nice To Haves

Basic understanding of JM&As products and systems is a plus.

Responsibilities

Respond to inquiries from field representatives, dealerships, customers, and lenders.
Provide high-quality, individualized customer service via email, telephone, and chat.
Apply knowledge of the organization, products, services, and policies to resolve customer issues.
Address and resolve customer questions, complaints, and requests, including contract interpretation.
Deliver technical support to auto dealers for portal access and troubleshooting.
Generate and provide accurate reports using tools such as Cognos, Salesforce, and Excel.
Interact effectively with various departments and associates, including senior management.