Bi-Lingual Service Coordinator

Allegheny Intermediate Unit•McKeesport, PA

11d•Hybrid

About The Position

The Bi-Lingual Service Coordinator role involves assessing client needs, developing service plans, and coordinating various services such as housing, education, healthcare, and employment. A key aspect of this role is providing bi-lingual support, including translation and interpretation services, to assist non-English-speaking clients in navigating systems and understanding programs. The position also requires advocacy for clients, case management, follow-up, collaboration with community agencies, and documentation of services. Additionally, community outreach to raise awareness of services is a component of this role.

Requirements

Bachelor’s degree or Associates Degree in Social Work, Human Services, Public Health, or a related field. Equivalent work experience may be considered.
At least 2 years of experience in service coordination, case management, or a similar role, preferably working with diverse and multi-lingual populations.
Fluency in English and Spanish is required. Must be proficient in speaking, reading, and writing both languages.
Strong understanding of local, state, and federal resources available to families and individuals.
Excellent interpersonal and communication skills, particularly in working with non-English-speaking clients.
Strong organizational skills with the ability to manage multiple cases and tasks simultaneously.
Ability to work independently and as part of a team in a fast-paced environment.
Cultural sensitivity and understanding of issues facing diverse populations.
Current Act 114, Act 34, Act 151 and NSOR Clearances required prior to an offer (Must be dated within 1 year of hire date).
School Personnel Health Record (Form H511.340) must be completed and received by Human Resources prior to hire date.
Valid driver’s license and reliable transportation for home visits and community meetings.
Ability to work flexible hours, including some evenings or weekends, to meet the needs of clients.

Nice To Haves

Experience using case management software is preferred.

Responsibilities

Assess client needs through interviews and ongoing communication.
Develop and implement individualized service plans to address the specific needs of each client.
Coordinate services such as housing, education, healthcare, employment, and social services to support client well-being.
Work closely with community agencies, healthcare providers, and other organizations to ensure clients receive appropriate resources.
Provide translation and interpretation services to help non-English-speaking clients understand and navigate systems, programs, and services.
Translate written materials (e.g., forms, program information) from English into Spanish and vice versa.
Ensure clear communication between service providers and clients by serving as a language liaison during meetings and appointments.
Advocate on behalf of clients within various systems (education, social services, healthcare, legal, etc.) to ensure their needs are met.
Assist clients in overcoming barriers to accessing services, including language, transportation, and understanding of the system.
Empower clients by providing information and guidance on how to access services independently.
Monitor the progress of service plans, providing support and making adjustments as needed.
Conduct regular follow-up with clients to ensure services are effectively meeting their needs.
Maintain accurate records of client interactions, services provided, and outcomes.
Build relationships with community organizations, government agencies, schools, and healthcare providers to enhance service delivery.
Collaborate with internal and external teams to provide comprehensive support for clients and their families.
Attend meetings, workshops, and training sessions to remain informed about community resources and best practices.
Maintain detailed, confidential records for each client, ensuring compliance with all applicable regulations and guidelines.
Prepare and submit timely reports on service delivery, client progress, and outcomes.
Utilize case management systems to track client information and services.
Conduct outreach to raise awareness of available services and programs, particularly within the non-English-speaking communities.
Engage with community members to identify individuals and families in need of support.
Participate in community events and information sessions to promote services and build trust within the community.