Coordinator Jobs

About The Position

Requirements

• Basic-level business acuity
• Basic knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
• Strong customer service skills
• Exceptional organizational skills with the ability to effectively prioritize and complete tasks in a timely manner
• An understanding of the company's patient population, including the complexities of Medicare programs
• Detail-oriented with the ability to multi-task
• Ability to navigate proficiently through computer software systems & use technology
• Ability to work extremely well with patients, colleagues, physicians, and other personnel in a professional manner
• Understanding of both sales operations and center operations
• Strong problem solving, time management, organizational and analytical skills
• Strong facilitation and communication skills, both verbal and written, particularly via telephone
• High level of integrity, dependability, and reliability
• Ability to manage change and align with our mission
• Strongly proficient skill in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook; competent in other systems required for the position
• Ability and willingness to travel up to 25%, within a Market, especially during AEP and OEP
• Spoken and written fluency in English
• High school diploma required
• Minimum of two (2) years of sales, operations, or customer service experience in a healthcare setting required

Nice To Haves

• BA/BS degree in business or related field preferred
• Experience within the Medicare Advantage population strongly preferred
• Experience working for a value base healthcare provider strongly preferred
• bilingual a plus

Responsibilities

• Ensures new patients successfully complete the onboarding process and attend their first appointment at one of our centers.
• Builds strong relationships with center and sales leaders to support patient onboarding efforts.
• Assists in the development and use of tools to track progress, identify potential challenges, and implement real-time solutions.
• Follows a standardized onboarding process to ensure consistent and efficient experience for new patients.
• Ensures new patients attend orientation and complete their initial appointment within the first 30 days of eligibility.
• Reaches out to 100% of disenrolled patients and coordinates next steps with center and sales leaders, to bring patients back.
• Supports the development of reports and insights to understand why patients disenroll and identify opportunities for continuous improvement.
• Collaborates with key stakeholders to implement strategies that address patient concerns and enhance retention.
• Provides updates to market and regional leaders on retention efforts and outcomes.
• Maintains and updates CRM tools to effectively manage patient retention and onboarding efforts.
• Builds strong partnerships with internal sales teams and market leaders to enhance the new patient experience.
• Assists in monitoring monthly and quarterly patient onboarding metrics to ensure goals are met.
• Supports the implementation of engagement strategies to drive patient retention and re-engagement efforts.
• Supports outreach and retention efforts during AEP, OEP, and SEP enrollment periods to maximize patient retention.
• Performs other duties as assigned and modified at manager’s discretion.

Benefits

• great compensation
• comprehensive benefits
• career development and advancement opportunities
• great work-life balance