Coordinator Jobs

About The Position

Requirements

• Must have a high school diploma or equivalent.
• Must have a valid Drivers License with a good driving record.
• Must have good communication skills
• Must have a strong work ethic, flexibility, and the ability to work at a fast pace and under pressure.
• Must have PC skills, to include Microsoft Office Suite (Excel, Outlook, Word).

Nice To Haves

• At least 2 years Equipment Maintenance environment experience preferred.
• At least 3 to 5 years of customer service, relationship building, and/or Sales experience preferred.

Responsibilities

• Opens and closes work orders for multiple departments/locations to include internal check in/out, repair, and revenue.
• Communicates with the Credit Department to ensure collaboration and timely opening and closing of revenue service work orders for multiple departments/locations.
• Accurately manages work orders in Service Link; to include but not limited to WIP, Last Date of Labor (LDL), Service Report accuracy, SIMS, Warranty Coding, Labor Source Codes, and miscellaneous charges for multiple departments/locations.
• Accurately opens work orders including all related codes for internal and external work orders.
• Provides standard hours for every segment that a technician is assigned.
• Verifies service reports for uploading and files the reports in Master history.
• Ensures approval is received for all parts, labor, and miscellaneous charges by the customer during the repair process.
• Provides and updates accurate quotes to both internal and external customers throughout the repair process.
• Provides customers with repair updates in a manner to meet customer expectations and loyalty.
• Ensures service reports match repairs completed before billing.
• Prepares and provides customers with accurate proforma/invoices in a timely manner to meet customers’ expectations.
• Warranty – Verifies service reports have detailed repair reports, correct SIMS, and hours, and places any outside vendor forms/Caterpillar required documents in the master file.
• Provides the customer service required to score a 10 on the Daniel Surveys.
• Performs various clerical tasks including filing, scanning, answering multiple telephone lines, and dealing with internal and external customers.
• Effectively communicates within the dealership and externally with customers.
• Makes suggestions and assists with implementing strategies to improve customer loyalty.
• Makes suggestions and assists with implementation of strategies to improve Service Metrics, WIP, and Service Attributes.
• Participates in department projects, as needed.
• Fulfills the responsibilities of this position with pride and professionalism while following Hawthorne’s Code of Conduct.
• Performs any other duties as directed by the Rental Service Management Team.

Benefits

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical video appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training